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nathalie E

1 reviews | Active since Apr 2018

11 Jan 2019, 16:00

Terrible maintenance

I am currently living in South hills livestyle estate,Block A. I've been there for just over a month and we've had numerous power outs due to a faulty generator. To top it off, I've spent the last three days without hot water and had to put water up on the stove to be able to bath and wash dishes!!!! This is absolutely ridiculous, why am I paying rent? Further more.. I was told by the building manager that I must buy an extention cord so that they can DRILL A HOLE THROUGH MY WALL I TO MY APARTMENT TO FEED ANOTHER POWER CONNECTION THROUGH. So instead of making sure an electrician is sent out to sort out the main issue. Residents must pay for temporary that might even end up as permanent solutions that make the apartment you chose due to its look and feel look different when in must be sorted as IT IS A MAINTENANCE ISSUE. I'm so disappointed. Took me a while to chose a place then i end up with this.

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Replies (3)
Afhco Property Management
Afhco Property Management's reply11 Jan 2019, 16:32
Official
 Dear Nathalie,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been escalated to the portfolio/area managers of your building for further and urgent assistance.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  If you do not get any feedback after 5 working days, please contact us quoting your reference number : 182210   Kind Regards  
Afhco Property Management
Afhco Property Management's reply16 Jan 2019, 16:57
Official
Dear Nathalie,  We confirm that the matter is being urgently attended to and we will give feed back as soon as received from the portfolio/area managers.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards  
Afhco Property Management
Afhco Property Management's reply17 Jan 2019, 15:24
Official
Dear Nathalie,  The portfolio manager confirmed that they are working tirelessly around the clock to resolve the matter and  should have a solution before end of business tomorrow. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards