Terrible customer service

After seeing the 1.6 rating for this company, I must say I am not shocked at all. They run a business like they are running a tuck shop and especially th reviews about their care takers they are very correct to the point. They act as if these apartments belong to them or maybe you are staying there free of charge.

I moved in to the King Randsom building when I needed a place to stay immediately and at that time I had no other option. The first month of moving here the kitchen cupboard doors fell apart. My son's and husband reported this and nothing happened then the toilet was leaking and again no one came I was told that the plumbers come once a month. For a while month I had to live with a leaking toilet which by the way is still leaking till today. Then th Waldrop doors fell apart and again nothing. A few months later I left the bathroom window opened and when I came back from work it had shattered because there was too much wind and rain during the day. That too was not fixed for over a year I have leaved with all these problems.

Then I came home one day and realized that my electricity was out and I again I told the caretaker who never came back to me but blue ticked me for a whole 2 days I had to call the office for my electricity to b restored. I was told that I did not pay rent and when I sent them my proof of payment there was no apology from this company. Then my door handle broke and we reported this 10 times and I was sleeping without locking my door for over a month. I had to go and speak to one of the caretakers with dreadlock and he asked me who did I report to. I asked him if they expect me to keep record of who I reported too and how many times why is that they don't have a record system because everytime I came to report they were writing down.

I could not believe the incompetence of these caretakers and no apology what so ever instead he argued with me through out the entire conversation and he told me about how I would be charged for the door and when I asked him to tell me how much, he did not know. I asked him for a copy of all the charges and he did not have, his response was I will see it in the bill. What kind of nonsense response is that. I also told him of all the other things that were brocken and again he noted them down and even came to the apartment the next day with someone to fix the door and I showed him all the other issues I had.this was over 6 months ago and till now non of them have been fixed.

Again I let it go because I am tired of their ***********s. Now what brings me here is that I realized that these care takers act like this because the management allows this to happen.

The other care takers who blue ticks me everytime I have an issue sent me a WhatsApp message on the 2nd of April and asked me to remove my washing line outside my door. I asked him why because I have been using that line since I came to stay here and he said to me it is not allowed. When I asked him since when he said nothing rather threatened me and said ' Do you want me to send someone to you to help you remove that line.

To say I was shocked is an understatement. I asked him about the house rules and that this is not in the house rules I received when I moved in here and I sent him a copy. Which state that there should be no cloths hanging from the balcony and no make shift lines on the balcony that are visible to the road. Again he blue tick me.

I sent an email to the complaints team with pictures of WhatsApp conversation with their care takers and outlined his threat as well as pictures of all the tenants that even before I arrived here have cloths and lines hanging from the balcony and their management team responded that they will review my issues and get back to me and they also said as per the house rules cloths are not allowed hanging from the balcony. Please note that I do not have a balcony and I have a Conner room and my line is outside my door. They also sent out letters to tenants about this.

I responded on the email as to if that is the rule and I don't have a balcony why am I asked to remove my line and since then their 7-10 business days turn around time to resolve my issue has elapsed and I have had no response from management till to date and all the other tenants still have their lines hanging on their balcony and nothing has changed.

After 18 days of no response from this company the caretaker stoped me by the steps on my way to work and cornered me by the receptionist. I sent an email to management advising them that again I d not appreciate their caretakers behavior if he wanted to have a decent conversation with me he should have called me to the office,email me or come to my apartment and as always the management did not address that too.

In all this they offer wifi paid with my rent for R80 a month and I have not been able to use this wifi since I moved in and the care takers has told me 1 million times he will fix it till today I am still waiting. When I asked for him to remove it from my monthly charges again he blue tick me on WhatsApp.

I am so done with this company and it's employees. It's management is terrible and caretakers thinks this is their house and they can say or do anything to you.

This week I sent my last email to management to tell them that I am looking for a new apartment and will be moving out. I do not wish to ever stay in any apartment tat is under this company ever again because really you do not care about your tentants