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Clinton M

1 reviews | Active since May 2018

09 May 2018, 11:55

Still the worst ********* property management ever

I have tried calling in, I have a series of emails I have sent through to you guys, my lease expired on the 30/04/2018, I did submit my notice and till date I was told, they will call me when they come to review the flat, until today I haven't received any call from afhco, I have moved out and its been 9 days without any communication, can you kindly advise why you are withholding my deposit money and also when are you going to call me to advise that you are coming through to inspect the place

0
Replies (8)
Afhco Property Management
Afhco Property Management's reply09 May 2018, 12:09
Official
Dear Clinton, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request has been escalated to the relevant department for further and urgent assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Your reference number : 159163 Kind Regards
Afhco Property Management
Afhco Property Management's reply09 May 2018, 14:52
Official
Dear Clinton, Following our previous communication. Our records revealed that an sms was sent to your mobile number requesting your latest bank statement in order to expedite your deposit refund as part of our process and procedures. Please forward your bank statement to our *** e-mail address for prompt assistance. Your reference number : 159163 Kind Regards
CM
Clinton M's update11 May 2018, 10:55
Reviewer Update
Dear Afhco, I have sent through my bank statement and also proof of banking details as I have attached when I submitted my exit letter
Afhco Property Management
Afhco Property Management's reply12 May 2018, 10:18
Official

Dear Clinton,

Please 're send your bank statement as we do not have it. Kindly contact Lucy for further assistance or she will contact you.

Regards

CM
Clinton M's update12 May 2018, 10:27
Reviewer Update
Hi, this is dragging, I do not know who lucy is and where do I contact her? I have resent my statement for the umpteenth time now!! please refund me before I go to the ombudsman services, I have wasted enough airtime and resources calling your company numerous times concerning this issue
Afhco Property Management
Afhco Property Management's reply12 May 2018, 10:55
Official

Thank you. We have just received it and we'll liaise with you further via email.

Regards

Afhco Property Management
Afhco Property Management's reply17 May 2018, 14:47
Official

Dear Clinton

This is a follow up regarding your query which has since been sorted out. Please advise if we can be of any further assistance or you can review your status as resolved.

Kind Regards,

CM
Clinton M's update19 May 2018, 03:37
Reviewer Update
Hi, How the hell does my deposit go from R2700+ to R913.21?? How the hell? From month 1 you guys gave me hell!! The constant locking of the flat, my electricity being switched on and off until my fridge was burnt and when I told ALBERT the building manager he tells me it's none of his business if my stuff got destroyed due to you guys? I have requested the property ombudsman for assistance I will be suing you guys