1 reviews | Active since Feb 2020
Stay away from Huurkor and Afhco property management
I moved into a unit at Golf Park, Pretoria West in 2017. The property was managed by Huurkor at the time. Huurkor did to me something that I find ****gish. I signed a contract with Huurkor, paid rent and deposit, after paying over R9000 they told me that they won't give me the keys to the apartment until I have signed another contract with Ismrt and pay an extra R1600 for water and electricity. All along they didn't say anything about Ismrt, they only told me about it after signing a contract with them and paying rent and deposit. What if I didn't have an extra R1600? What was going to happen?I have heard a number of people at Golf Park relating the same story. This is ****gish.
Golf Park was later taken over by Afhco property management. I have a lot to share about the service under both companies but my focus for now is this: I moved out of Golf Park, 631 Lievaart Street,in January 2020. Money was deducted for painting, and a globe. I have the checklist of when I moved in.
The main bedroom didn't have a light bulb, the kitchen was one light bulb short. I find it strange that Afhco has charged me for things that were not there when I moved in.
Secondly, the painting. When I moved in, the unit was dirty, stinky and had stains on the wall, some of which I washed. The unit was not painted. I raised this with the caretaker. Another concern is that, even before he could assess the unit, the caretaker was already saying that they will have to paint the whole unit. Painting the whole unit was a preconceived idea. Afhco effectively made me pay for the painting that was not done when I moved in, they also made a decision to repaint the unit at my expense before they assessed the unit. Stay away from properties managed by Huurkor and Afhco property management.
Afhco, please refund me the rest of my deposit.
Thank you for bringing your query to our attention.
Please provide us with your unit number so we are able to assist urgently .
Kind regards ,
Thank you for bringing your query to our attention.
Please provide us with your unit number so we are able to assist urgently .
Kind regards ,
Thank you for your continued communication and patience.
Your query has been appropriately escalated and receiving urgent attention. You will be provided with feedback within 7 working days.
Thank you for your continued communication and patience.
Your query has been appropriately escalated and receiving urgent attention. You will be provided with feedback within 7 working days.
We confirm that the response was e-mailed to you on Wed 26/02/2020 @07:20 by the portfolio manager accordingly.
Kind regards ,
We confirm that the response was e-mailed to you on Wed 26/02/2020 @07:20 by the portfolio manager accordingly.
Kind regards ,
I did not receive any email from your Portfolio Manager on 26/02/2020. I called your call centre to ask what the deductions were for. Your agent told me that he will send me an email highlighting the deductions. He did say though that your system has problem in sending emails to yahoo users. I guess it was true because I didn't receive any email from Afhco.
The Whatsapp admin did however send me the the document that explain what the deductions were for. I then sent you an email to query the deductions. You didn't even afford me the decency of a response, that's why I came to Hellopeter. I know what the deductions were for, my complain is : Those things you made deductions for, were there when I moved in. The unit was two light bulbs short. It was dirty and had stains on the wall.
It is on that basis that I want my money back.
I did not receive any email from your Portfolio Manager on 26/02/2020. I called your call centre to ask what the deductions were for. Your agent told me that he will send me an email highlighting the deductions. He did say though that your system has problem in sending emails to yahoo users. I guess it was true because I didn't receive any email from Afhco.
The Whatsapp admin did however send me the the document that explain what the deductions were for. I then sent you an email to query the deductions. You didn't even afford me the decency of a response, that's why I came to Hellopeter. I know what the deductions were for, my complain is : Those things you made deductions for, were there when I moved in. The unit was two light bulbs short. It was dirty and had stains on the wall.
It is on that basis that I want my money back.
Your feed back was appropriately re-escalated to the porfolio manager for further and urgent assistance.
Kind regards ,
Your feed back was appropriately re-escalated to the porfolio manager for further and urgent assistance.
Kind regards ,
How long is't going to take before I get a response?
How long is't going to take before I get a response?
