FM
Freddy M

1 reviews | Active since Nov 2016

26 Jul 2019, 03:01

STAY AWAY FROM AFHCO IF YOU VALUE YOUR HARD-EARNED MONEY.

Afhco is thee worst property management company in SA and I confidently say this because of the problems I've encountered since I became their client. When I moved in, my flat had no DSTV signal and that took them about two months to fix it, after calling for a million times abd fighting with Tlokiso (the manager of customer care) . In May 2019 the ceiling started leaking heavily and it was bad. I had to use my clothes attempting to stop the place from flooding.. Even the bathroom light switch had water coming from it which is serious danger to everyone in the apartment. I called the useless call centre and my details were taken and the matter was being "handed" to Pieter Uys, who is probably the most *********** person I've come across. Pieter Uys never picks up his office phone and doesn't get anything done to help tenants. I managed to get Pieter on his personal number and he promised to bring a plumber (that was two months ago) As I write this review the ceiling is still leaking for the third month running, it's so bad that walls have changed the colour because of the dripping. If I could then I would post a few pictures.

When Afhco wants their rent they'll go to the end of the world to get you to pay however when they have to provide you with quality service that you paid for they'll take you for a ride.

0
Replies (4)
Afhco Property Management
Afhco Property Management's reply26 Jul 2019, 08:01
Official
Dear Freddy
 
Thank you for your inquiry. We, at Afhco value your communication and take pride in attending to your request as speedily as possible. 

The query is being urgently attended to by the letting , executive, portfolio and area managers of your building and is receiving highest attention, we will give you feed back within 48 working hours. 
 
The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible. 
 
Should you need any further assistance or require any additional information, do not hesitate to contact us telephonically on ***. 
 
Regards,

Afhco Property Management
Afhco Property Management's reply26 Jul 2019, 11:18
Official
As per our telephonic conversations.
FM
Freddy M's update02 Aug 2019, 07:02
Reviewer Update
What changes have you made though?

"As per our telephonic conversation"
Afhco Property Management
Afhco Property Management's reply02 Aug 2019, 08:23
Official
 
Dear Freddy
 
Thank you for your inquiry. We, at Afhco value your communication and take pride in attending to your request as speedily as possible. 
 
The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible. 
 
Should you need any further assistance or require any additional information, do not hesitate to contact us telephonically on *** ** *****. 
 
Regards,