South hills lifestyle estate is frustrating

I recently moved in at afcho property south hills lifestyle estate on the 5th of February, after we moved in we noticed that a few things are not properly working the plug and in one of the rooms and the basin, kitchen and bathroom taps are leaking as per norm I reported this to the caretaker who's name is Peter and it took him a whole week to come and check my queries and also before we moved in we were promised a voucher for 1000 rands I have been calling Afcho for the past 3 weeks sent them emails because now we don't have hot water and the leakage is worse this company according to me doesn't have TCF we have been buying the Gas Tokens but still we have no hot water I really don't understand why they can't keep their promises its really frustrating I called again and I spoke to a lady named kgopelang whom when I said I will write a complaint on hello Peter she said no problem go ahead