IM
Innocent M

1 reviews | Active since Jul 2021

28 Feb 2023, 14:23

South Hills lifestyle estate Afcho

Afcho am so disappointed at how you treat your customers. My lease expired today 28 February 2023 when I came back from work yesterday you guys sent me a letter informing I should vacate your apartment at South Hills Lifestyle, I was shocked as I was under the impression that am not supposed to sleep here tomorrow as I had made arrangements at work that I take a day off one the 1st of March as I work far And I made so many calls to building manager who was not available and left countless messages . Today I called your call center a guy who I forgot his picked it up and I explained tje situation that it will not be possible for me to move at 12 noon as I work far and I didn't have a day of today, your agent was very rude to like I have not been your customer for the past year and months, even after explaining that if am required to pay for today and tomorrow I will pay but he shut me down like I am ***** here and I asked to speak with someone higher than him, he boldly says" you have no one is only me and am telling you what it is" okay, I left work without leave which is not good on my side, I drove like a mad person just to make it before 12 so I don't find my furniture outside, I arrived around past 10, I packed everything and cleaned now the last thing is for you guys to do an inspection, I have been seating since 12 noon and no one is coming my transportation is coming now as I type this message, how do you expect me to move out without you guys doing an inspection so I can get my deposit back as I need to agree with whoever is coming, no one is here I went to the gate to look for your building manager and I was told he is at home, IA asked for someone to assist I was given a number where I called 5 times and left messages and to no avail now the guy says I must wait until 16:00 why were you rushing me to come back and pack if you were not going to facilitate my moving out. Ow lastly to everyone looking to stay here is a a review, late last year my blankets were ****** outside where we hang them and I reported the matter I was told it happenes a lot there is nothing we can do.

0
Replies (0)