Shocking Billing Practices and Zero Accountability – AFHCO Northgate Heights

I am extremely disappointed with the level of service received from AFHCO Management at Northgate Heights.

Despite raising a billing dispute over two months ago regarding inflated water charges, there has been no resolution or meaningful feedback. I have emailed, called, and followed up multiple times, only to be completely ignored. The ongoing debits for incorrect amounts continue without any justification or correction.

It’s clear that AFHCO is quick to issue threats and letters of demand when it comes to payments, yet completely unresponsive when it comes to basic customer service and accountability. The management style feels dictatorial, with no transparency, no communication, and no regard for tenants' concerns.

To make matters worse, they advertise discounts and incentives that are misleading, and once you’re locked in, they become uncooperative and evasive. This level of service is not only unprofessional, it borders on exploitative.

I will not hesitate to escalate this matter to the Rental Housing Tribunal and report AFHCO for unfair practices and potential violations of tenant rights.

Tenants deserve to be treated with respect—not as revenue targets. I urge others to think twice before signing with AFHCO.