Security Negligence and Lack of Support at AFCHO

On Saturday, 14 June 2025, several of my items were ****** from the washing line. I immediately reported this to security but received no assistance — honestly, I’m not surprised as this seems to be their usual response. The security guard told me there was nothing he could do because the screen that should display CCTV footage is broken, and recordings only last for 13 days.

I find this excuse completely unacceptable. This is the second time I have had items ****** from the washing line, and the first time, I was not even allowed to see who stole my belongings. It feels like the security team is condoning theft by refusing to properly address the issue.

The fact that their equipment is faulty is not my problem. I pay my rent on time every month, and it is their responsibility to ensure the security systems are working and incidents like this are dealt with efficiently — without involving residents in their incompetence.

Based on my experience, AFCHO does not care about residents’ safety or property and employs security staff who lack basic customer service and responsibility. I do not recommend this housing company to anyone who values security and proper tenant support. I find this response completely unacceptable and inconsistent. The first time I had an item ****** at the washing line, I wasn’t even allowed to see who took my clothing. It seems the security team is either unwilling or unable to take any action against theft. This pattern makes me feel like the security personnel condone *****ing by turning a blind eye.

This is the second time I have experienced this issue, and it’s clear that AFCHO does not care about its residents’ concerns or safety. The security staff are *********** and lack basic customer service skills. Based on my experience, I do not recommend this company to anyone who values security and decent service.