NM
Nomthandazo M
1 reviews | Active since Mar 2011
11 Feb 2019, 15:16
Rude Staff
Afhco has such rude staff members that dont even know how to speak to clients,i have never been such angry,that very same person had a nerve to email me in bold letters after our telephonic communication.
Helpful (0)
Replies (13)0
Replies (13)
Afhco Property Management's replyOfficial
11 Feb 2019, 15:38 Dear Nomthandazo, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Please advise your query/complaint in detail and in full and the name/e-mail address of the consultant for further and urgent assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply11 Feb 2019, 15:38
Official
Dear Nomthandazo, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Please advise your query/complaint in detail and in full and the name/e-mail address of the consultant for further and urgent assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's replyOfficial
11 Feb 2019, 15:44 Dear Nomthandazo, Please urgently forward the e-mail sent in bold letters and your complaint to
customerservices@ afhco.co.za for prompt assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
customerservices@ afhco.co.za for prompt assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply11 Feb 2019, 15:44
Official
Dear Nomthandazo, Please urgently forward the e-mail sent in bold letters and your complaint to
customerservices@ afhco.co.za for prompt assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
customerservices@ afhco.co.za for prompt assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
NM
Nomthandazo M's updateReviewer Update
11 Feb 2019, 16:23will do .
NM
Nomthandazo M's update11 Feb 2019, 16:23
Reviewer Update
will do .
Afhco Property Management's replyOfficial
11 Feb 2019, 16:44Noted and thanks.
Afhco Property Management's reply11 Feb 2019, 16:44
Official
Noted and thanks.
NM
Nomthandazo M's updateReviewer Update
11 Feb 2019, 16:55I called in the morning today after i received a missed call,i knew very well that it was about my rent so i asked to speak to Mbali and she spoke to me like some kind of a fool ,my electricity meter was blocked since the 06 February 2019 and my food got spoiled over the weekend.Each time at the garage they will punch my meter number it will say "Error contact Mbali" and yet she denied she had anything to do with it,all she was worried about was threatening she will be sending people to evict me from the apartment,for the past six years staying at you guys apartment it has come to my attention that you do not care about the tenants except their money anyway i have settled the amount and will advise once i have found another place and serve the notice.
NB:please advise if the below email is professional,since it bold i believe she is still shouting regardless of the please.
NM
Nomthandazo M's update11 Feb 2019, 16:55
Reviewer Update
I called in the morning today after i received a missed call,i knew very well that it was about my rent so i asked to speak to Mbali and she spoke to me like some kind of a fool ,my electricity meter was blocked since the 06 February 2019 and my food got spoiled over the weekend.Each time at the garage they will punch my meter number it will say "Error contact Mbali" and yet she denied she had anything to do with it,all she was worried about was threatening she will be sending people to evict me from the apartment,for the past six years staying at you guys apartment it has come to my attention that you do not care about the tenants except their money anyway i have settled the amount and will advise once i have found another place and serve the notice.
NB:please advise if the below email is professional,since it bold i believe she is still shouting regardless of the please.
NM
Nomthandazo M's updateReviewer Update
11 Feb 2019, 16:57I have emailed the bold email to customer service.
NM
Nomthandazo M's update11 Feb 2019, 16:57
Reviewer Update
I have emailed the bold email to customer service.
Afhco Property Management's replyOfficial
12 Feb 2019, 08:03 Dear Nomthandazo, Your query has been escalated to the relevant department for urgent assistance and we will give you feed back within 48 working hours. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply12 Feb 2019, 08:03
Official
Dear Nomthandazo, Your query has been escalated to the relevant department for urgent assistance and we will give you feed back within 48 working hours. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's replyOfficial
12 Feb 2019, 12:03 Dear Nomthandazo, Our investigation revealed that your rent is two months in areas.
Kindly contact our customer care line on *** and ask to be referred to credit control for a possible payment arrangement. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Kindly contact our customer care line on *** and ask to be referred to credit control for a possible payment arrangement. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply12 Feb 2019, 12:03
Official
Dear Nomthandazo, Our investigation revealed that your rent is two months in areas.
Kindly contact our customer care line on *** and ask to be referred to credit control for a possible payment arrangement. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Kindly contact our customer care line on *** and ask to be referred to credit control for a possible payment arrangement. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
NM
Nomthandazo M's updateReviewer Update
12 Feb 2019, 12:08Please note my rent is paid up .
NM
Nomthandazo M's update12 Feb 2019, 12:08
Reviewer Update
Please note my rent is paid up .
NM
Nomthandazo M's updateReviewer Update
12 Feb 2019, 12:12infact you guys are owing me hence you did not clarify how my water charges went up to R700 all of suddenly when am moving out all along it been less then R350,instead of apologizing about the rude behavior of your staff member you say my rent it behind with 2months,she had no right to be rude to me.
NM
Nomthandazo M's update12 Feb 2019, 12:12
Reviewer Update
infact you guys are owing me hence you did not clarify how my water charges went up to R700 all of suddenly when am moving out all along it been less then R350,instead of apologizing about the rude behavior of your staff member you say my rent it behind with 2months,she had no right to be rude to me.
Afhco Property Management's replyOfficial
12 Feb 2019, 13:37As previously advised, kindly contact our customer care for a full transaction history report/account recon and a suitable payment arrangement.
Afhco Property Management's reply12 Feb 2019, 13:37
Official
As previously advised, kindly contact our customer care for a full transaction history report/account recon and a suitable payment arrangement.
NM
Nomthandazo M's updateReviewer Update
12 Feb 2019, 14:43I have contacted the and they have send me my statement and am not owing
NM
Nomthandazo M's update12 Feb 2019, 14:43
Reviewer Update
I have contacted the and they have send me my statement and am not owing
Afhco Property Management's replyOfficial
12 Feb 2019, 15:45 Dear Nomthandazo, We confirm as correct all information previously communicated. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Please contact our customer care for your account reconciliation and confirmation of the above. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Please contact our customer care for your account reconciliation and confirmation of the above. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply12 Feb 2019, 15:45
Official
Dear Nomthandazo, We confirm as correct all information previously communicated. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Please contact our customer care for your account reconciliation and confirmation of the above. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Please contact our customer care for your account reconciliation and confirmation of the above. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards