MM
Morongoe M
1 reviews | Active since Aug 2018
02 Aug 2018, 20:49
Rotten Building-Impilo place
Our stay at Impilo flats has been one hell of a ride, the unit has been painted and repainted countless times but to date it keep showing that it's an old building. The wardrobe and ceiling are rotten the unit is so smelly, I have sent pictures to customer services to date I haven't received any feedback except when they sent people to come and repaint and I refused because that unit has been painted and repainted several times,when we ask to be moved to another unit we are told to open the windows they say the reason for the unit to show its rotten it's because of the steam inside the room.
I have a 4months baby boy and I have laid a complaint with customer services and requested to be moved to another unit but it was all in vain. This totally shows that AFHCO takes no pride in Batho Pele Principles but when it comes to their rent they will send you reminders and letter of demand whilst the environment is not conducive to stay in.
Can our matter get the attention it deserves?...I do have pictures of the unit one can tell exactly that this is an old Building which is unacceptable because we pay rent but AFHCO lacks service delivery.
Disappointed tenant *****goe Mosai
Helpful (0)
Replies (17)0
Replies (17)
Afhco Property Management's replyOfficial
03 Aug 2018, 07:52Dear *****goe,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query/request has been escalated to the portfolio/area managers for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply03 Aug 2018, 07:52
Official
Dear *****goe,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query/request has been escalated to the portfolio/area managers for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
MM
Morongoe M's updateReviewer Update
03 Aug 2018, 11:53Noted and awaiting your swift response
MM
Morongoe M's update03 Aug 2018, 11:53
Reviewer Update
Noted and awaiting your swift response
Afhco Property Management's replyOfficial
03 Aug 2018, 13:14Dear *****goe,
Following our previous communication.
We confirm that currently there isn't a unit available to be internally transferred to.
Kindly keep in touch with your building manager so you may b moved as soon as there is an opening.
Kind Regards,
Afhco Property Management's reply03 Aug 2018, 13:14
Official
Dear *****goe,
Following our previous communication.
We confirm that currently there isn't a unit available to be internally transferred to.
Kindly keep in touch with your building manager so you may b moved as soon as there is an opening.
Kind Regards,
Afhco Property Management's replyOfficial
03 Aug 2018, 14:11Dear *****goe,
Following our previous communication.
We confirm that currently there isn't a unit available to be internally transferred to.
Kindly keep in touch with your building manager so you may be moved as soon as there is
an opening.
Please try and open your windows to keep away moist and mould.
Kind Regards,
Afhco Property Management's reply03 Aug 2018, 14:11
Official
Dear *****goe,
Following our previous communication.
We confirm that currently there isn't a unit available to be internally transferred to.
Kindly keep in touch with your building manager so you may be moved as soon as there is
an opening.
Please try and open your windows to keep away moist and mould.
Kind Regards,
MM
Morongoe M's updateReviewer Update
03 Aug 2018, 22:16Our matter has been known for some time now but AFHCO didn't take it serious as it is doing now why couldn't they secure a space for us since they "take pride in attending to and resolving queries as speedily as possible"
MM
Morongoe M's update03 Aug 2018, 22:16
Reviewer Update
Our matter has been known for some time now but AFHCO didn't take it serious as it is doing now why couldn't they secure a space for us since they "take pride in attending to and resolving queries as speedily as possible"
Afhco Property Management's replyOfficial
04 Aug 2018, 08:25Please contact your building manager for any available unit and you will be moved accordingly.
Afhco Property Management's reply04 Aug 2018, 08:25
Official
Please contact your building manager for any available unit and you will be moved accordingly.
MM
Morongoe M's updateReviewer Update
04 Aug 2018, 17:41Hi, thank you I have contacted him but what I don't understand is that in order for us to be moved to a proper unit on the same building we need to pay r850 they say it's an admin fee. What for?
Is it appropriate to even pay that amount whilst we not responsible for this building that is not conducive. Another issue we are tenants already and we on the system.
MM
Morongoe M's update04 Aug 2018, 17:41
Reviewer Update
Hi, thank you I have contacted him but what I don't understand is that in order for us to be moved to a proper unit on the same building we need to pay r850 they say it's an admin fee. What for?
Is it appropriate to even pay that amount whilst we not responsible for this building that is not conducive. Another issue we are tenants already and we on the system.
Afhco Property Management's replyOfficial
06 Aug 2018, 08:02Thank you for your response,please advise on the form the reason for your moving and ask the building manager to motivate why you are moving i order for the portfolio manager to reverse the admin fee.
Afhco Property Management's reply06 Aug 2018, 08:02
Official
Thank you for your response,please advise on the form the reason for your moving and ask the building manager to motivate why you are moving i order for the portfolio manager to reverse the admin fee.
MM
Morongoe M's updateReviewer Update
06 Aug 2018, 10:01Noted
MM
Morongoe M's update06 Aug 2018, 10:01
Reviewer Update
Noted
Afhco Property Management's replyOfficial
06 Aug 2018, 11:16Thank you.
Afhco Property Management's reply06 Aug 2018, 11:16
Official
Thank you.
MM
Morongoe M's updateReviewer Update
07 Aug 2018, 14:47Hi, today I was asked by the building manager to provide him with a name of a person who said we shouldn't pay that r850. Kindly advise accordingly as we need to move out today.
MM
Morongoe M's update07 Aug 2018, 14:47
Reviewer Update
Hi, today I was asked by the building manager to provide him with a name of a person who said we shouldn't pay that r850. Kindly advise accordingly as we need to move out today.
Afhco Property Management's replyOfficial
07 Aug 2018, 15:10see response sent yesterday about building manager motivating why you should not pay.
Thank you for your response,please advise on the form the reason for your moving and ask the building manager to motivate why you are moving in order for the portfolio manager to reverse the admin fee.
Afhco Property Management's reply07 Aug 2018, 15:10
Official
see response sent yesterday about building manager motivating why you should not pay.
Thank you for your response,please advise on the form the reason for your moving and ask the building manager to motivate why you are moving in order for the portfolio manager to reverse the admin fee.
MM
Morongoe M's updateReviewer Update
07 Aug 2018, 16:09Noted,I will show him the response then.
MM
Morongoe M's update07 Aug 2018, 16:09
Reviewer Update
Noted,I will show him the response then.
Afhco Property Management's replyOfficial
07 Aug 2018, 16:27We confirm that the matter has been resolved as building manager was contacted and advised on the motivation for the admin fee.
Afhco Property Management's reply07 Aug 2018, 16:27
Official
We confirm that the matter has been resolved as building manager was contacted and advised on the motivation for the admin fee.
MM
Morongoe M's updateReviewer Update
08 Aug 2018, 18:19Thank you.
MM
Morongoe M's update08 Aug 2018, 18:19
Reviewer Update
Thank you.
MM
Morongoe M's updateReviewer Update
08 Aug 2018, 22:04Hi, there is this programme advertised by AFHCO with regards to staying in the premises for more than 6months and getting discount or deposit back a certain portion. Can you elaborate or rather explain what are the requirements for one to receive such because ever since we have been staying here we have never received but other tenants have.
MM
Morongoe M's update08 Aug 2018, 22:04
Reviewer Update
Hi, there is this programme advertised by AFHCO with regards to staying in the premises for more than 6months and getting discount or deposit back a certain portion. Can you elaborate or rather explain what are the requirements for one to receive such because ever since we have been staying here we have never received but other tenants have.
Afhco Property Management's replyOfficial
10 Aug 2018, 09:12Please forward your request above to *** , alternatively contact us on *** for urgent assistance on all your inquiries,queries,complaints and or compliments.
Afhco Property Management's reply10 Aug 2018, 09:12
Official
Please forward your request above to *** , alternatively contact us on *** for urgent assistance on all your inquiries,queries,complaints and or compliments.