1 reviews | Active since Jan 2018
Residential building unresolved after 2 weeks
While Kevin van den Heever was on holiday, his company AFHCO - Africa Housing Co was falling apart. The customer services of this company has become completely dysfunctional. After I reported a fault on 22 Dec 2017, I'm still waiting for the fault to be fixed. Despite call backs from Lucy Mashini, the call centre agent, there are no results yet. The PA of Kevin, Kim, also promised she will intervene but the fault remains unresolved. It appears that none of the staff of AFHCO knows anything about customer service.
Dear Virgil,
We acknowledge receipt of your inquiry and our previous communication refers.
Please note that the technicians will be at your unit today and that the matter will be resolved before end of the day.
In the interim, the assistance to the building manager is attending to the concern.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number : 147130
Regards,
Dear Virgil,
We acknowledge receipt of your inquiry and our previous communication refers.
Please note that the technicians will be at your unit today and that the matter will be resolved before end of the day.
In the interim, the assistance to the building manager is attending to the concern.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number : 147130
Regards,