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LB
Lorna B

1 reviews | Active since Apr 2017

23 Oct 2018, 05:34

Repulsive Service

I've been staying at highrise for the past 3 months and since i got there I've been having difficulties with the basin tap in the bathroom. I reported the matter a "maintenance guy " was sent and he advised that he replaced the tap..few days later the tap started dripping water again adding to that the stove trips electricity..I reported AGAIN..."maintenance guy" came and they supposedly repaired everything . Few days later the problem started again. I called their call center 3 weeks ago to lodge a complain..No feedback,no maintenance guy nothing from them. What exasperate me the most is that they are so quick to cut you off if they think rent is not paid but drags their feet to fix their Sh*t..

0
Replies (7)
Afhco Property Management
Afhco Property Management's reply23 Oct 2018, 08:01
Official
Dear Lorna, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request has been escalated to the portfolio/area managers of your building for further and urgent assistance and we will contact you with feedback once received. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Your reference number : 173521 Kind Regards
LB
Lorna B's update25 Oct 2018, 13:35
Reviewer Update
So the water bill was issued on this months statement and guess what,its sky high. I went to your offices spoke to Kamogelo who seemed clueless about what she was doing...shes just a receptionist there because a customer service agent needs to know atleast 80% of the product her company offers. So when I inquired as to what will happen in regards to the fee she advised that she will escalate and an investigation needs to be done (only now they investigating as im disputing the fee),they need to check if there were any malfunctions with the meter (why wasn't this done when I reported the tap for the 2nd time)... and obviously there wouldn't be any malfunctions with the meter as I stated the the problem was with the tap...the "maintenance guy"came and saw the drips and so is the building manager. Those drips for the past 3 months have added to the bill and no one wants to take blame for it but the poor tenant who is charged for the municipality bill plus the utilisation bill. The big question now is " Is this how they rip of people?, is this how AFCHO de*****s people? Im disgusted with the service ive received from this guys, its only been 3 months and already im peeved with their service
Afhco Property Management
Afhco Property Management's reply25 Oct 2018, 13:47
Official
Building manager investigating , will give feedback shortly
Afhco Property Management
Afhco Property Management's reply25 Oct 2018, 13:48
Official
Building manager investigating , will give feedback shortly
Afhco Property Management
Afhco Property Management's reply05 Nov 2018, 15:07
Official
In reply to the above ,new basin taps were fitted,as for stove please let  us know if it gives you problems again.

LB
Lorna B's update05 Nov 2018, 17:15
Reviewer Update
What about the bill...Selective reading #shm (@) @ ********** Lets talk about the bill
Afhco Property Management
Afhco Property Management's reply06 Nov 2018, 08:38
Official
Dear Lorna

Our customer care department will contact you with feedback before close of business today.

Kind Regards,