1 reviews | Active since May 2017
refusing to pay me back my refund
I have been in communication with your customer service since the 19 Dec 2017 regarding my refund. on the 19th dec 2017 after the last text i sent via Facebook (username Seips Kotsokoane Mohale) and i was blocked and i wasnt able to sent text any more via facebook is this how you treat your customers , then on the same day i have been sending email requesting for refund as i need to pay my lease as the new place i will be renting , instead of getting helped your customer service people are giving a round around and requesting for documents that are already on my file. today I called and i was told that the lady dealing with refunds is not at work ,, how is that my business ,. i want my money back if i dont get it back by end of business today i will expose afhco on 702 fm and social media.
Ref 146615
Dear Promise,
We acknowledge receipt of your inquiry and our previous communication refers.
Please note that the matter is being thoroughly examined and once completed, will contact you with feedback.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number : 146615
Regards,
Dear Promise,
We acknowledge receipt of your inquiry and our previous communication refers.
Please note that the matter is being thoroughly examined and once completed, will contact you with feedback.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number : 146615
Regards,
Dear Malefo,
We acknowledge receipt of your latest communication and will come back to you before close of business today.
Regards,
Dear Malefo,
We acknowledge receipt of your latest communication and will come back to you before close of business today.
Regards,
Dear Malefo,
Our records indicate that you did not qualify for the deposit refund on unit 409 as per the terms and conditions of our lease agreement hence it was forfeited. You subsequently app**** for another unit ( 511) but was regrettably declined. After supplying us with proof of payment on the declined unit, we refunded your R3900 on 2 January 2018 . For any further information on this you are welcome to contact us at ***
Dear Malefo,
Our records indicate that you did not qualify for the deposit refund on unit 409 as per the terms and conditions of our lease agreement hence it was forfeited. You subsequently app**** for another unit ( 511) but was regrettably declined. After supplying us with proof of payment on the declined unit, we refunded your R3900 on 2 January 2018 . For any further information on this you are welcome to contact us at ***
Dear Malefo,
Our records indicate that you did not qualify for the deposit refund on unit 409 as per the terms and conditions of our lease agreement hence it was forfeited. You subsequently app**** for another unit ( 511) but was regrettably declined. After supplying us with proof of payment on the declined unit, we refunded your R3900 on 2 January 2018 . For any further information on this you are welcome to contact us at ***
Regards,
Dear Malefo,
Our records indicate that you did not qualify for the deposit refund on unit 409 as per the terms and conditions of our lease agreement hence it was forfeited. You subsequently app**** for another unit ( 511) but was regrettably declined. After supplying us with proof of payment on the declined unit, we refunded your R3900 on 2 January 2018 . For any further information on this you are welcome to contact us at ***
Regards,
Dear Malefo,
Our records indicate that you did not qualify for the deposit refund on unit 409 as per the terms and conditions of our lease agreement hence it was forfeited. You subsequently app**** for another unit ( 511) but was regrettably declined. After supplying us with proof of payment on the declined unit, we refunded your R3900 on 2 January 2018 . For any further information on this you are welcome to contact us at ***
Regards,
Dear Malefo,
Our records indicate that you did not qualify for the deposit refund on unit 409 as per the terms and conditions of our lease agreement hence it was forfeited. You subsequently app**** for another unit ( 511) but was regrettably declined. After supplying us with proof of payment on the declined unit, we refunded your R3900 on 2 January 2018 . For any further information on this you are welcome to contact us at ***
Regards,