Refund of my Deposit and Lack of Communication - NEVER AGAIN

If I could give zero, I would. The one star is attributed to the awesome neighbors I had and the building maintenance gentlemen.

That said, all I want now is a refund of my deposit. I have learned a couple of times, without deliberately messing around to, that if you are a week late in your rental payment, they disconnect your electricity and subsequently will send guys to lock you out of your unit until the matter is sorted. Not sure what the process is.

Oh, my account number is 75435 if you wanted to know. Unit A407. Anyway...

More recently, I lost my job and was a little short on my rent but was told electricity would be disconnected on the same day (6 August 2026) and I then decided that we would have to vacate before we get thrown out over the weekend due to this. Completed my form to vacate - since then no contact was made, no walkthrough inspection, no communication on whether I will face possible penalties for the notice and vacating the unit. I have sent numerous emails to their customer service but to date have received acknowledgements of my email but no solution or response to my enquiries and request for the inspection report and refund.

In the four years I have stayed there, the few times, which I can count in one hand, I have never seen such appalling service. They will be nice to you to secure your unit since you're looking for a place, but be behind in payments, you will see another side. I will be approaching the Gauteng Rental Housing Tribunal this coming week for some assistant. Mind you, all of this goes against your rights as a tenant. Find a place with AFHCO at your own risk.

All I want now is the inspection report and refund of my deposit.