mM
moiponetsoka M

1 reviews | Active since Apr 2017

18 May 2017, 10:05

Refund of Deposit

<p>On Saturday I was at your offices to request a refund for the deposit money I paid. I cancelled the application due to my sister relocating she wont be needing the flat anymore.</p> <p>I was told that Tinyiko did not put us on the refund list and requested proof of payment which I didnt not have. </p> <p> </p> <p>This monday I faxed and emailed the proof of payment no one has got back to me and when I call they dont put me through. </p> <p>The agent we used is Tinyiko and reference for the refund is CAVF0805</p> <p>Your assistance is highly appreciated.</p>

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Replies (3)
Afhco Property Management
Afhco Property Management's reply19 May 2017, 11:37
Official

Dear Moipone

Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.

Your query/request has been escalated to the relevant department for further and urgent assistance and we will contact you with feed back.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Kind Regards

Afhco Property Management
Afhco Property Management's reply20 May 2017, 11:24
Official

Dear Moipone

Following our previous communication.

We confirm that your refund has been processed and will be transferred to your bank account within 7 working days

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Kind Regards

mM
moiponetsoka M's update22 May 2017, 19:51
Reviewer Update

Hi

Thank you very much for your assistance. I appreciate it.