M(n
Mlungiseni (mlungisi) ngubane

1 reviews | Active since Feb 2016

15 Feb 2016, 16:29

refund my admin fee

I app**** for a flat at new gate in January through an agent by the name siphesihle who was working under Bongani Nontenjwa. I was told that the flat available is worth 2800.00 monthly. I was told to pay R750.00 as admin fee, not sure of the dates but around the 12 January. <br> <br> I received an SMS to come and sign a lease after the 25th, i contacted Bongani who said i must come , when i came he was not around so i spoke to available agent which was Duncan, who after checking he realised the flat i paid for is not the one i was allocated which was now worth R3999.00 of which i could not afford it as i only app**** for the one worth 2800.00.<br> <br> I had made Bongani aware that i needed to put on a notice where I'm currently staying, he said the flat is available (2800.00) and that i must go ahead and put a notice. <br> <br> I have been sent to all departments requesting my refund and i was given false information , i had to cancel my notice where i stay and pay a fine for that as well as my monthly rent. <br> <br> NB: these are the people i have spoken to <br> <br> Lucy letting depart supervisor ***. <br> *** customer service manager. <br> <br> Nontenjwaa bongani, agent...*** /***<br> <br>

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Replies (1)
Afhco Property Management
Afhco Property Management's reply16 Feb 2016, 08:50
Official
Hello Ngubane.m,


Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.

Your request has been escalated to the letting managerfor further assistance and one of our skilled customer services representative Lebogang, will contact you with feedback.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

If you do not get any feedback after 7 working days, please contact us quoting your reference number : NEWF0608


Kind Regards

Best regards,