NM
Nomthandazo M
1 reviews | Active since Mar 2011
10 Oct 2018, 15:44
Refund (Deposit)
Hi am actually sick and tired of following up on my refund (deposit)I have done an internal transfer to another afhco building and was told to do a deposit and get a free month rent of which I don't understand because afhco already has my deposit from the apartment I was staying at, either way I did pay the deposit, now am asking them to refund me the previous deposit and am being directed to different people, what is so difficult about refunding me hence I urgently need my money by tomorrow morning to do an urgent matter. Can my money be deposited by tomorrow as a matter of urgency.
Helpful (0)
Replies (24)0
Replies (24)NM
Nomthandazo M's updateReviewer Update
10 Oct 2018, 15:50Next week is too late I need my money by tomorrow.
NM
Nomthandazo M's update10 Oct 2018, 15:50
Reviewer Update
Next week is too late I need my money by tomorrow.
Afhco Property Management's replyOfficial
10 Oct 2018, 16:10Dear Nomthandazo,
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As per your telecommunication with one of our customer services consultant, we confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 16 October 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply10 Oct 2018, 16:10
Official
Dear Nomthandazo,
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As per your telecommunication with one of our customer services consultant, we confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 16 October 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
NM
Nomthandazo M's updateReviewer Update
10 Oct 2018, 16:38Please note next week is too late hence i have an emergency as per my email and as per my lease it is stated that my deposit was put in a trust fund to accumulate interest how much interest did i get.
NM
Nomthandazo M's update10 Oct 2018, 16:38
Reviewer Update
Please note next week is too late hence i have an emergency as per my email and as per my lease it is stated that my deposit was put in a trust fund to accumulate interest how much interest did i get.
Afhco Property Management's replyOfficial
10 Oct 2018, 16:59Dear Nomthandazo,
Following your previous communication with our customer services consultant.
Th matter was escalated to the relevant manager for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply10 Oct 2018, 16:59
Official
Dear Nomthandazo,
Following your previous communication with our customer services consultant.
Th matter was escalated to the relevant manager for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
NM
Nomthandazo M's updateReviewer Update
11 Oct 2018, 18:00You promised to give me feedback today and no one bothered to contact me, do I really need to go through so much just to get my money.
NM
Nomthandazo M's update11 Oct 2018, 18:00
Reviewer Update
You promised to give me feedback today and no one bothered to contact me, do I really need to go through so much just to get my money.
Afhco Property Management's replyOfficial
12 Oct 2018, 07:54Dear Nomthandazo,
Thank you for your continued communication and patience.
We confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 16 October 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply12 Oct 2018, 07:54
Official
Dear Nomthandazo,
Thank you for your continued communication and patience.
We confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 16 October 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
NM
Nomthandazo M's updateReviewer Update
12 Oct 2018, 10:34I explained that it will be late by then,hence i have an emergency.
NM
Nomthandazo M's update12 Oct 2018, 10:34
Reviewer Update
I explained that it will be late by then,hence i have an emergency.
NM
Nomthandazo M's updateReviewer Update
16 Oct 2018, 09:28Today is the 16 and I haven't received my money.
NM
Nomthandazo M's update16 Oct 2018, 09:28
Reviewer Update
Today is the 16 and I haven't received my money.
NM
Nomthandazo M's updateReviewer Update
16 Oct 2018, 09:28No one is even bothered to give me call back or should I escalate my matter to my lawyer.
NM
Nomthandazo M's update16 Oct 2018, 09:28
Reviewer Update
No one is even bothered to give me call back or should I escalate my matter to my lawyer.
Afhco Property Management's replyOfficial
16 Oct 2018, 09:56Dear Nomthandazo,
As per your last communication with Lerato , it was confirmed that your refund will be paid into your bank account before close of business today Tuesday the 16 November 2018.
We confirm that your deposit refund will be in your bank account today.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply16 Oct 2018, 09:56
Official
Dear Nomthandazo,
As per your last communication with Lerato , it was confirmed that your refund will be paid into your bank account before close of business today Tuesday the 16 November 2018.
We confirm that your deposit refund will be in your bank account today.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
NM
Nomthandazo M's updateReviewer Update
16 Oct 2018, 14:58it is now 14:58pm and I have not received any payment.
NM
Nomthandazo M's update16 Oct 2018, 14:58
Reviewer Update
it is now 14:58pm and I have not received any payment.
Afhco Property Management's replyOfficial
16 Oct 2018, 15:33Dear Nomthandazo, As previously advised we confirmed that your refund will be paid into your bank account Tuesday the 16 November 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply16 Oct 2018, 15:33
Official
Dear Nomthandazo, As previously advised we confirmed that your refund will be paid into your bank account Tuesday the 16 November 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
NM
Nomthandazo M's updateReviewer Update
17 Oct 2018, 10:08It is the 17 October and I have not received my money, am now really annoyed. Why do you lie to me.
NM
Nomthandazo M's update17 Oct 2018, 10:08
Reviewer Update
It is the 17 October and I have not received my money, am now really annoyed. Why do you lie to me.
NM
Nomthandazo M's updateReviewer Update
17 Oct 2018, 12:05am not sure which 24hours you referring to hence it long gone and there is still no money in my account.
NM
Nomthandazo M's update17 Oct 2018, 12:05
Reviewer Update
am not sure which 24hours you referring to hence it long gone and there is still no money in my account.
NM
Nomthandazo M's updateReviewer Update
17 Oct 2018, 14:00from yesterday it now tomorrow as explained I need my money before three.
NM
Nomthandazo M's update17 Oct 2018, 14:00
Reviewer Update
from yesterday it now tomorrow as explained I need my money before three.
NM
Nomthandazo M's updateReviewer Update
17 Oct 2018, 14:26can Lerato (Customer Service)boss call now hence there is now to much empty promises.
NM
Nomthandazo M's update17 Oct 2018, 14:26
Reviewer Update
can Lerato (Customer Service)boss call now hence there is now to much empty promises.
Afhco Property Management's replyOfficial
17 Oct 2018, 14:48As discussed telephonically, your proof of payment will be forwarded to you as soon as received.
Afhco Property Management's reply17 Oct 2018, 14:48
Official
As discussed telephonically, your proof of payment will be forwarded to you as soon as received.
Afhco Property Management's replyOfficial
17 Oct 2018, 15:40We confirm that your proof of payment was e-mailed to your e-mail address: ***
Afhco Property Management's reply17 Oct 2018, 15:40
Official
We confirm that your proof of payment was e-mailed to your e-mail address: ***
NM
Nomthandazo M's updateReviewer Update
09 Nov 2018, 14:33Thank you for the proof of payment however am not happy with my water charge they is no way i could have used water for R900+ and what was explained to me does not make sense and still not happy that my DSTV is not connected yet i paid for it ,from the time i have arrived at Jabulani Lifestyle i have not been happy yet you are expecting me to pay rent with all the trauma you have put me through,and after the financial stress you put me through i do not have rent for this month and recovering from what you guys put me,even my plumbing was only sorted on wed the way i have been understanding with my deposit am also expecting you'll to work an arrangement for me and also understand however this arrangement will commence once my DSTV connection has been sorted,once all my maintenance problems are resolved i will start paying my rent on time.
If we can not come to an agreement i will be visiting ********** on Monday with all the emails i have sending to you guys and allow them to advise if what you did to me was fair.
Your Prompt response will be highly appreciated.
NM
Nomthandazo M's update09 Nov 2018, 14:33
Reviewer Update
Thank you for the proof of payment however am not happy with my water charge they is no way i could have used water for R900+ and what was explained to me does not make sense and still not happy that my DSTV is not connected yet i paid for it ,from the time i have arrived at Jabulani Lifestyle i have not been happy yet you are expecting me to pay rent with all the trauma you have put me through,and after the financial stress you put me through i do not have rent for this month and recovering from what you guys put me,even my plumbing was only sorted on wed the way i have been understanding with my deposit am also expecting you'll to work an arrangement for me and also understand however this arrangement will commence once my DSTV connection has been sorted,once all my maintenance problems are resolved i will start paying my rent on time.
If we can not come to an agreement i will be visiting ********** on Monday with all the emails i have sending to you guys and allow them to advise if what you did to me was fair.
Your Prompt response will be highly appreciated.
Afhco Property Management's replyOfficial
09 Nov 2018, 14:59 Dear Nomthandazo, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your queries has been escalated to our credit control/portfolio and utilities department for further and urgent assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply09 Nov 2018, 14:59
Official
Dear Nomthandazo, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your queries has been escalated to our credit control/portfolio and utilities department for further and urgent assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's replyOfficial
09 Nov 2018, 16:22We apologise for the intermittent DSTV signal/channel interruptions due to fibre installations. Please bear with us whilst work to fully restore continues.
Afhco Property Management's reply09 Nov 2018, 16:22
Official
We apologise for the intermittent DSTV signal/channel interruptions due to fibre installations. Please bear with us whilst work to fully restore continues.
Afhco Property Management's replyOfficial
09 Nov 2018, 16:22Our credit control department will be in contact with you shortly with regards to your payment arrangement.
Afhco Property Management's reply09 Nov 2018, 16:22
Official
Our credit control department will be in contact with you shortly with regards to your payment arrangement.
NM
Nomthandazo M's updateReviewer Update
04 Jan 2019, 11:48Please note am disputing the below water charger regarding the above matter:
Dear Nomthandazo,
We confirm as correct all information previously communicated that your deposit refund of R4655.00 was used to cover your short payment for the month of September of R391.10, the final water charges of R719.17 hence the deposit amount you received was R3544.73 and that all the charges are true and correct.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
NM
Nomthandazo M's update04 Jan 2019, 11:48
Reviewer Update
Please note am disputing the below water charger regarding the above matter:
Dear Nomthandazo,
We confirm as correct all information previously communicated that your deposit refund of R4655.00 was used to cover your short payment for the month of September of R391.10, the final water charges of R719.17 hence the deposit amount you received was R3544.73 and that all the charges are true and correct.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Afhco Property Management's replyOfficial
04 Jan 2019, 13:34 Dear Nomthandazo, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your queries has been escalated to our utilities department for further assistance and we will give feed back within 7-14 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number is: 181406 Kind Regards
Your reference number is: 181406 Kind Regards
Afhco Property Management's reply04 Jan 2019, 13:34
Official
Dear Nomthandazo, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your queries has been escalated to our utilities department for further assistance and we will give feed back within 7-14 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number is: 181406 Kind Regards
Your reference number is: 181406 Kind Regards