Refund

I app**** for rental via Molten black at their property called Pomegranate, my application was decline because I refused to give them my savings account statement, according to their requirements I was required to submit 3 months payslips and 3 months bank statement which I did but they still wanted me to show them my saving account statement, I accepted that my application was unsuccessful and request refund of R5,153 which I paid as deposit, they told me they will keep R300 as a cancellation fee, which I did not dispute. it was confirmed that the refund will be done within 7 working days and today after 9 days I am still waiting and no one from AFHCO reply to my emails, their phones ring unanswered. The refund was claimed on 29/03/2016 today is 08/04/2016.<br> I don't know if I will ever get that refund if I get it will it be next week, next month or next year, no one is willing to resolved this or even bother communicating with me in this regard. <br> <br> Very bad service.