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Celani N

1 reviews | Active since Oct 2018

13 Oct 2018, 15:36

Refund

I moved out on the 30th of September and completed the checklist with the caretaker, no irregularities were found inside the unit. I then signed the checklist and the caretaker Moses told me my deposit will be credited within the next 7 days. On Monday at 10:22 I called your offices and spoke to Kamolego who gave me a totally different story, saying I must wait 7 to 14 days or even 21 days (no clear answer provided).

On the 11th October 2018 at 13:24, I sent a follow up email to AFHCO requesting for further intervention/ a response and I'm still waiting. I have never seen such incompetency from their offices down to their caretaker (Moses). I want my money with immediate effect because I was also requested to paint the unit before moving out, I did exactly that even though other tenants are not expected to.

I will never recommend AFHCO to anyone. The caretaker does not take ownership for anything that happens in those premises, when you escalate you must also beg to just get a reply. Nevertheless, complaining wont do me any good...I want my money in my account within the next 48hours or else I'm taking this further.

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Replies (11)
Afhco Property Management
Afhco Property Management's reply15 Oct 2018, 08:02
Official
Dear Celani, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request is being urgently attended to and we will give you feed back before close of business today. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 12345 Kind Regards
Afhco Property Management
Afhco Property Management's reply15 Oct 2018, 11:34
Official
Dear Celani, Following our previous communication, Please urgently forward your bank statement for urgent processing of your deposit refund. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Reference number : 12345 Kind Regards
CN
Celani N's update15 Oct 2018, 12:25
Reviewer Update
I have sent you the bank statement for May, June & July as I kept it saved on my PC, you will have to use that one as I WILL NOT go to the bank and retrieve the latest one, I don’t have the time. I expect to see my money reflecting in my account by COB tomorrow,otherwise I am taking this matter to the Ombudsman. You people (AFHCO) don't have respect for your clients, none whatsoever!!!
Afhco Property Management
Afhco Property Management's reply15 Oct 2018, 13:56
Official
Dear Celani, We confirm that we received the bank statement and forwarded it to our debtors department for processing of your refund. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
CN
Celani N's update16 Oct 2018, 07:03
Reviewer Update
My money is still not credited into my account, even after sending countless emails and forwarding my bank statement. Kamogelo also called me yesterday at exactly 10:12 and promised to get back to me within 3 hours and I haven’t heard from her since. As stated before, I am taking this matter to the below platforms: Ombudsman Twitter Jozi FM You best believe it!!!
Afhco Property Management
Afhco Property Management's reply16 Oct 2018, 07:42
Official
Dear Celani, Your refund is being processed and will be transferred into your bank account within 48 working hours. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
CN
Celani N's update18 Oct 2018, 07:58
Reviewer Update
AFHCO, you are starting to irritate the HELL out of me now!!! Only R6519.84 was credited into my account this morning, how and when did we get to that amount?? According to the monthly statements I was receiving while residing at Jabulani Mews, my deposit is stated in black and white as R7800. As mentioned before, when moving out I went through the checklist with Moses (Caretaker) and there were no irregularities found and that’s exactly what I signed for on that list….I want the difference paid into my account with immediate effect!
Afhco Property Management
Afhco Property Management's reply18 Oct 2018, 08:19
Official
Dear Celani, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request has been escalated to the relevant department for further and urgent assistance and we will contact you with feedback within 7 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. If you do not get any feedback after 7 working days, please contact us quoting your reference number : 174744 Kind Regards
CN
Celani N's update26 Oct 2018, 14:40
Reviewer Update
Hi, I just called your offices and spoke to Kamogelo, who then explained that my deposited was short paid due to the below reasons: • Curtain rail being broken • Light cover being broken I am happy there’s an explanation to my query but unfortunately I WILL NOT be held liable for these damages, for the reason stated below: • Curtain rail – I bought a brand new curtain rail and personally gave it to Moses on the 01/10/2018 at 16:40 as that was the agreement between myself and him after going through the checklist. • Light cover – the one inside the bathroom was broken by Moss (previous caretaker) and the bedroom one was broken by Moses (current caretaker) himself….I have escalated this matter to him countless times before and as usual he never did anything about it. I have never EVER even attempted to change those lights myself, I have ALWAYS ask the building caretaker to do it, if he’s not available he will send one of the security guys. With that being said, I understand the water fees charged until the 30th of September as I was still occupying the flat but furthermore I AM NOT PAYING for something I did not break. I want the deducted money to be paid into my account and this query resolved within the next 48hours then you can take this up with that *********** caretaker. NB: I am taking this matter further because all was in order on the checklist I signed for, meaning Moses (AFHCO employee) made me sign and later edited that list and that’s regarded as *****. Regards ABOVE EMAIL SENT ON THE 18/10/2018....STILL NO RESPONSE!!!!
CN
Celani N's update26 Oct 2018, 14:41
Reviewer Update
Hi, Its day 6 and I still haven’t had any feedback from AFHCO. No one has took it upon themselves to call/email me to tell me at what stage my query is. I have previously stipulated that, this is extremely urgent as I want to use that money. I need urgent feedback regarding the difference due to me…..Should I not get a response or update in the next hour, consider this matter reported to the below: Regards FOLLOW-UP DONE TODAY....NO FEEDBACK/RESPONSE RECEIVED AGAIN!!!
Afhco Property Management
Afhco Property Management's reply26 Oct 2018, 14:55
Official
Dear Celani We confirm as correct all information previously communicated that, our records revealed that your signed check in list (snag) indicates that you confirmed that the unit was all in order when you moved in. Upon moving out there were repairs of curtain rail and light fitting to to be done hence the charges. For ease of reference, refer to the snag move in forwarded to you earlier this week. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Thanks.