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bongekille P
1 reviews | Active since Jul 2018
30 Jul 2018, 11:49
Reef Cres refuse to give me my deposits
hi i moved in to reef acres in 2015, till the end of june 2018, the procedure says that before you move in to the complex, the property care taker must do the inspection just to make sure everything is in order, and during the exit the inspection must be done together with me as a tenant. surprisingly i never received my deposits back that was amount of R3800. when i called their offices i was told that according to the inpection that was done in my absence, i wot get my deposit back because theres a plug that was not working. i tried to call the Manager (Peter) several times but it seems like hes ignoring my calls now. i would be happy if i can be assisted in this regards
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Replies (10)0
Replies (10)
Afhco Property Management's replyOfficial
30 Jul 2018, 14:21Dear Bongekile,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Our records indicate your signed inspection form (snag) move in list confirmed all was in good condition and in order but upon moving out, painting and repairs had to be done.
For ease of reference, please note that the inspection forms snag move in and out is available on request.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply30 Jul 2018, 14:21
Official
Dear Bongekile,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Our records indicate your signed inspection form (snag) move in list confirmed all was in good condition and in order but upon moving out, painting and repairs had to be done.
For ease of reference, please note that the inspection forms snag move in and out is available on request.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
02 Aug 2018, 15:12We will forward both the move in and move out your e-mail provided.
Kind Regards,
Afhco Property Management's reply02 Aug 2018, 15:12
Official
We will forward both the move in and move out your e-mail provided.
Kind Regards,
Afhco Property Management's replyOfficial
06 Aug 2018, 11:15Awaiting portfolio managers to advise regarding the investigation unsigned snag move in and their final decision on the deposit refund.
The matter will take up to 5 working days to get feed back.
Thanks
Afhco Property Management's reply06 Aug 2018, 11:15
Official
Awaiting portfolio managers to advise regarding the investigation unsigned snag move in and their final decision on the deposit refund.
The matter will take up to 5 working days to get feed back.
Thanks
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bongekille P's updateReviewer Update
13 Aug 2018, 09:29i had to inform Propery Care taker( David) about the faults he didnt help me, he would take time to fix some other things. the reason why i left the keys by the security is that he was not arround however i had to leave them. i did go to him the following day inform him that he was not arround so i had to drop the keys by the securities, and i did apologise for that
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bongekille P's update13 Aug 2018, 09:29
Reviewer Update
i had to inform Propery Care taker( David) about the faults he didnt help me, he would take time to fix some other things. the reason why i left the keys by the security is that he was not arround however i had to leave them. i did go to him the following day inform him that he was not arround so i had to drop the keys by the securities, and i did apologise for that
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bongekille P's updateReviewer Update
13 Aug 2018, 09:29i had to inform Propery Care taker( David) about the faults he didnt help me, he would take time to fix some other things. the reason why i left the keys by the security is that he was not arround however i had to leave them. i did go to him the following day inform him that he was not arround so i had to drop the keys by the securities, and i did apologise for that
bP
bongekille P's update13 Aug 2018, 09:29
Reviewer Update
i had to inform Propery Care taker( David) about the faults he didnt help me, he would take time to fix some other things. the reason why i left the keys by the security is that he was not arround however i had to leave them. i did go to him the following day inform him that he was not arround so i had to drop the keys by the securities, and i did apologise for that
Afhco Property Management's replyOfficial
13 Aug 2018, 11:38Dear Bongekile
We confirm as correct all information previously communicated that your inspection form (snag) move in list confirmed all was in good condition and in order but upon moving out, painting and repairs had to be done.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply13 Aug 2018, 11:38
Official
Dear Bongekile
We confirm as correct all information previously communicated that your inspection form (snag) move in list confirmed all was in good condition and in order but upon moving out, painting and repairs had to be done.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
bP
bongekille P's updateReviewer Update
13 Aug 2018, 12:27but move in inspection was done in my absence and i did not sign. do you mean i am a **** here thats why i dont deserve to get back my money?
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bongekille P's update13 Aug 2018, 12:27
Reviewer Update
but move in inspection was done in my absence and i did not sign. do you mean i am a **** here thats why i dont deserve to get back my money?
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bongekille P's updateReviewer Update
13 Aug 2018, 12:30and painting is not my responsibility but you as a company,
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bongekille P's update13 Aug 2018, 12:30
Reviewer Update
and painting is not my responsibility but you as a company,
Afhco Property Management's replyOfficial
13 Aug 2018, 12:49Dear Bongekile
We confirm as correct all information previously communicated that as per our lease agreement states that should there be any faults in the unit it must be reported to us within seven days after occupying the unit, if this is not done we take it that the unit is in order. When you vacated you left the keys at the security and never contacted the building manager to do the inspection with them hence the inspection was done in your absence, therefore all the charges remain.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply13 Aug 2018, 12:49
Official
Dear Bongekile
We confirm as correct all information previously communicated that as per our lease agreement states that should there be any faults in the unit it must be reported to us within seven days after occupying the unit, if this is not done we take it that the unit is in order. When you vacated you left the keys at the security and never contacted the building manager to do the inspection with them hence the inspection was done in your absence, therefore all the charges remain.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
13 Aug 2018, 13:14Dear Bongekile We confirm as correct all information previously communicated that as per our lease agreement states that should there be any faults in the unit it must be reported to us within seven days after occupying the unit, if this is not done we take it that the unit is in order. When you vacated you left the keys at the security and never contacted the building manager to do the inspection with them hence the inspection was done in your absence, therefore all the charges remain. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply13 Aug 2018, 13:14
Official
Dear Bongekile We confirm as correct all information previously communicated that as per our lease agreement states that should there be any faults in the unit it must be reported to us within seven days after occupying the unit, if this is not done we take it that the unit is in order. When you vacated you left the keys at the security and never contacted the building manager to do the inspection with them hence the inspection was done in your absence, therefore all the charges remain. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards