rS
rodney S
1 reviews | Active since Aug 2017
22 Mar 2019, 14:39
Receiving different Information from Building Manager and Afhco
I'm vacating my unit at the end of this month and yes i've been told i will loose my deposit because i didn't tell them on the 1st which i have no problem with but i have one problem which i'm keeping as a record here.
I'm receiving different information from my Building Manager and Afhco customer service. My building manager told me i shouldn't sign anything and that i should just tell him the day i'm vacating so that we do the inspection form. I want to be sure as i'm writing today 22/03/2019 that come month end my account will be closed and i won't be having issues. I've been with Afhco from 2017 at two different Buildings and i've never had issues. Today i feel because i'm moving out i'm treated like i've never been a customer and the Building Manager is rude to me telling me he's incharge and i should listen to him but Customer service is telling me a different story. Unit 203 Impilo.
I'm keeping this as a record here in order to rate my experience when i'm vacating your premise
Helpful (0)
Replies (9)0
Replies (9)rS
rodney S's updateReviewer Update
22 Mar 2019, 14:54The name of the form in question is "NOTICE TO CANCEL LEASE AGREEMENT"
rS
rodney S's update22 Mar 2019, 14:54
Reviewer Update
The name of the form in question is "NOTICE TO CANCEL LEASE AGREEMENT"
Afhco Property Management's replyOfficial
22 Mar 2019, 15:07Dear Rodney,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease-30/04/2019) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
If you cancel the Lease agreement with the Landlord before the end of the initial period, you agree that the Landlord will be entitled to charge the Tenant a reasonable penalty.
We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Mar 2019, 15:07
Official
Dear Rodney,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease-30/04/2019) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
If you cancel the Lease agreement with the Landlord before the end of the initial period, you agree that the Landlord will be entitled to charge the Tenant a reasonable penalty.
We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards
rS
rodney S's updateReviewer Update
22 Mar 2019, 15:11You have clearly missed the point here, You were too quick to Reply. I never disputed what you wrote above i'm simply telling you i'm receiving different information. You could have rep**** by telling me the correct information.
rS
rodney S's update22 Mar 2019, 15:11
Reviewer Update
You have clearly missed the point here, You were too quick to Reply. I never disputed what you wrote above i'm simply telling you i'm receiving different information. You could have rep**** by telling me the correct information.
rS
rodney S's updateReviewer Update
22 Mar 2019, 15:15Next time learn to read before you copy and paste rep**** without understanding the context.
rS
rodney S's update22 Mar 2019, 15:15
Reviewer Update
Next time learn to read before you copy and paste rep**** without understanding the context.
Afhco Property Management's replyOfficial
22 Mar 2019, 15:17Dear Rodney,
We confirm as correct all information previously communicated that a deposit penalty will apply should to decide to cancel the notice before the end of the initial period.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Mar 2019, 15:17
Official
Dear Rodney,
We confirm as correct all information previously communicated that a deposit penalty will apply should to decide to cancel the notice before the end of the initial period.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
rS
rodney S's updateReviewer Update
22 Mar 2019, 15:25If this is the type of reply you give without reading then your communication channels are hopeless.
rS
rodney S's update22 Mar 2019, 15:25
Reviewer Update
If this is the type of reply you give without reading then your communication channels are hopeless.
Afhco Property Management's replyOfficial
22 Mar 2019, 15:33Dear Rodney,
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Mar 2019, 15:33
Official
Dear Rodney,
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
22 Mar 2019, 15:42Dear Rodney,
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Mar 2019, 15:42
Official
Dear Rodney,
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
22 Mar 2019, 15:49 Dear Rodney,
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Mar 2019, 15:49
Official
Dear Rodney,
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards