Poor Service Standards and Unhealthy buildings

I am a new tenant at Hayani building and I must say the maintenance is very bad... there is no water available for residents, the building is not cleaned and the lifts do not work at all. I am very disappointed and dissatisfied as I have not yet moved in due to no supply of water and my unit has not yet been cleaned... I tried to call the agent that assisted me in the beginning called Bongani but he does not answer my calls or respond to my whatsapp anymore. I can not live in that building it's very disgusting and if I am not transfered to another proper building please refund me of my money cause I can't never live in that filth. I not happy with the agents services and as well as the property management itself. How can you allow people to live in such bad conditions while taking their money...