Poor service Internal Transfer

Internal Transfer - had to pay double the amount.... No refund for my deposit from my previous building.

Terrible customer service who are confused and arrogant. I was staying in an Afcho building Legae and i wanted an internal transfer to another building which is Impilo. I was told i don't have to submit cancellation of lease for my current building. I sent through my forms for Internal transfer to my agent including all the documents. I was approved for Impilo so i called them and a very rude guy from accounting department called Sam told me they will transfer my deposit from my previous building to the next one....he basically dropped my call while i was talking to him. So i waited for month end and then boom i was told to pay R9000 because it is the deposit and the lease money. Because i was desperate as it was notified i had to vacate my other premise. I had to pay the R9000+.

Now i was told i will get my deposit from my previous building as there was no damages then boom i only get small amount as i'm told i didn't put 20 business days notice. Pathetic ******* service. If i don't receive my full deposit amount in full i'm vacating my premises as you failed me in doing a basic "Internal Transfer"