MM
Mpho M
1 reviews | Active since Nov 2015
11 Nov 2015, 13:14
Poor service and lies
7 days has already pass and my money is not yet in my account? When I call they take time to answer or hang up. The lease agreement states that money will be in your account within 7 working days till now I am still waiting for nothing. I want my money to be released today otherwise I will take further steps. This is not a treat but a fact. Lucy
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Afhco Property Management's replyOfficial
11 Nov 2015, 14:35Hello mpho_2604,
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As communicated with you earlier today telephonically,we confirm your deposit is being processed by our credit/debtor department and that they are awaiting for the utilities invoice and quotes as per the the terms and conditions you signed on the notice to cancel lease agreement, it is stated that your depsoit is refundable within 7 working days provided that (there are no damages to your unit-where damages exist this can take up to 14 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As communicated with you earlier today telephonically,we confirm your deposit is being processed by our credit/debtor department and that they are awaiting for the utilities invoice and quotes as per the the terms and conditions you signed on the notice to cancel lease agreement, it is stated that your depsoit is refundable within 7 working days provided that (there are no damages to your unit-where damages exist this can take up to 14 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply11 Nov 2015, 14:35
Official
Hello mpho_2604,
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As communicated with you earlier today telephonically,we confirm your deposit is being processed by our credit/debtor department and that they are awaiting for the utilities invoice and quotes as per the the terms and conditions you signed on the notice to cancel lease agreement, it is stated that your depsoit is refundable within 7 working days provided that (there are no damages to your unit-where damages exist this can take up to 14 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As communicated with you earlier today telephonically,we confirm your deposit is being processed by our credit/debtor department and that they are awaiting for the utilities invoice and quotes as per the the terms and conditions you signed on the notice to cancel lease agreement, it is stated that your depsoit is refundable within 7 working days provided that (there are no damages to your unit-where damages exist this can take up to 14 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards