KM
Kelello M

1 reviews | Active since Mar 2015

13 Oct 2016, 10:34

Poor service and dishonest 256 Frank and Hirsch

<p>this is bullsh@t the mail below said within 7working days and now you change it to a month.you all *****.funny enough you call my partner and lie saying you assumered i was looking for another place in one of your buildings,that has nothing to do with my money, did i request for a new place with afhco NO.stop the bullsh@t and <br />terug betaal my geld</p> <p>From: Kamogelo Morathi ********** <br />Sent: 07 September 2016 12:45 PM<br />To: ********** /> Subject: Notice to Cancel Lease Agreement<br /> </p> <p>Dear Kelello,</p> <p> </p> <p>Thank you for your e-mail. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.</p> <p> </p> <p>Kindly note that your lease agreement indicates that if the Lease is not cancelled by either the Landlord or Yourself before the end of the Initial Period, the Lease will automatically continue on a month to month basis and will need at least notice of 20 business days from Yourself or the Landlord to terminate the Lease.</p> <p> </p> <p>Furthermore to terminate your lease agreement, you need to complete a ‘notice to cancel lease agreement form’ which is not valid unless signed by your building manager.</p> <p> </p> <p>A notice of 1 calendar month is required for any lease signed before 1 April 2011.</p> <p> </p> <p>A notice of 20 business days (1 month) is required for any lease signed after 1 April 2011.</p> <p> </p> <p>YOUR DEPOSIT IS REFUNDABLE WITHIN 7 WORKING DAYS PROVIDED THAT:</p> <p> </p> <p>· You have signed the snag (check) move out list.</p> <p>· There are no damages to your unit (where damages exist this can take up to 14 days).</p> <p>· There are no arrears on your account.</p> <p>· You have served the term of your lease (a penalty will apply where this is not the case).</p> <p>· Proof of current banking details have been attached.</p> <p> </p> <p>Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p> </p> <p>Kamogelo Morathi</p> <p>CUSTOMER SERVICE REPRESENTATIVE</p> <p>T ***</p> <p>E **********</p> <p>Afhco Corner | 1st Floor | Afhco Corner | 64 Siemert Road | New Doornfontein | 2094 afhco.co.za</p> <p> </p>

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Replies (1)
Afhco Property Management
Afhco Property Management's reply17 Oct 2016, 11:38
Official

Dear Kelello,

Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.

Please accept our sincere apologies for the delay in processing your refund and the indifferent service. I had a meeting with Johannes and have already discussed the matter with him.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Kind Regards