Poor service

This is by far the worst treatment I have ever received from Afcoh it actually makes me more frustrated that I don’t know what to do anymore. I pay my rent every month before the first of every month and it’s sad that I receive such service. My main bedroom wall has mould and I have reported this the first time In November 2020 and it was painted but now two moths ago I have been on back to back calls emails and calls trying to get these people to do the maintenance they promised to do. The roof in my unit is leaking and every time it rains the wall get wet resulting in mould and constantly requires repaint because the main problem is not being attended to. It is very unhygienic that I have to sleep with my 11 month old baby in a room that has mould and small insects coming out of the wall such that it’s even damaged my bed and curtains.

I called the call centre 5 times today spoke to different agents( nosipho, Itu and others ) who said they are transferring me to the mangers who’s phone rings to no answer from 11:06 am to 12:22 pm until someone said they are putting me through to Peter who also said the contractor will call me today and gave me his number. Same Peter that I spoke to a month ago who said the contractor will come by the “end of the week”.

I would like for Afcoh to do what they are supposed to do and maintain do that my baby baby and I can live in healthy environment. Fix whatever that is causing the rain to leak on the wall resulting in mould and insects and further explain on how they plan to reimburse me for the damage that is caused on my property.

Ntombifuthi Lefakane Jabulani lifestyle estate E301