NB
Nosi B
1 reviews | Active since Nov 2025
24 Nov 2025, 20:23
Poor Service
AFCHO promised to refund my deposit within 7 days, yet 24 days later I’m still waiting with no updates, no communication, and zero accountability. Their service is shocking and completely unprofessional. Tenants rely on their deposits to secure their next home, yet AFCHO clearly doesn’t care about the financial impact this has on ordinary South Africans. Reneging on agreements and delaying money that doesn’t belong to them is unacceptable. I want my deposit paid immediately. I will escalate this to the Rental Housing Tribunal if it’s not resolved at once.
Helpful (0)
Replies (7)0
Replies (7)
Afhco Property Management's replyOfficial
25 Nov 2025, 10:24Hi Nosi, Thank you for reaching out and sharing your concerns. We understand how important the timely return of your deposit is (if available), and we sincerely apologise for the frustration caused.
Our records indicate that your bank details were requested on 11 November 2025. If you have not yet confirmed these details, please kindly send them to *** so we can check and process your query without further delay. We appreciate your patience, and we are committed to resolving this matter as quickly as possible. Your ref number is : *** Kind Regards,
Afhco Property Management's reply25 Nov 2025, 10:24
Official
Hi Nosi, Thank you for reaching out and sharing your concerns. We understand how important the timely return of your deposit is (if available), and we sincerely apologise for the frustration caused.
Our records indicate that your bank details were requested on 11 November 2025. If you have not yet confirmed these details, please kindly send them to *** so we can check and process your query without further delay. We appreciate your patience, and we are committed to resolving this matter as quickly as possible. Your ref number is : *** Kind Regards,
NB
I cant change Bridget’s subject but the feedback is based on 50 252 Montrose.
Nosi B's updateReviewer Update
25 Nov 2025, 14:13thank you so much, I have shared the banking details with them as per this email - below i response to them which was sent on the 15th of Novemeber. I have resent it today as well. I am hiding my email address;
the date is screen shot here
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the date is screen shot here
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Good Day,
Please find attached the letter confirming my bank account details. @Customer Services I made sure we were out by 12h00, we have been out for more than two weeks now.
Kind Regards,
NB
Nosi B's update25 Nov 2025, 14:13
Reviewer Update
thank you so much, I have shared the banking details with them as per this email - below i response to them which was sent on the 15th of Novemeber. I have resent it today as well. I am hiding my email address;
the date is screen shot here
image.png 6.28 KB
image.png 32.49 KB
the date is screen shot here
image.png 6.28 KB
image.png 32.49 KB
Good Day,
Please find attached the letter confirming my bank account details. @Customer Services I made sure we were out by 12h00, we have been out for more than two weeks now.
Kind Regards,
Afhco Property Management's replyOfficial
25 Nov 2025, 14:39Thank you Nosi, Your query is with our debtors department for further assistance. Kind Regards,
Afhco Property Management's reply25 Nov 2025, 14:39
Official
Thank you Nosi, Your query is with our debtors department for further assistance. Kind Regards,
NB
Nosi B's updateReviewer Update
25 Nov 2025, 14:41Good Day,
Thank you for the response Is there a reason that your customer-care & Lauren aren't responding formally on email sent to them?
Thank you for the response Is there a reason that your customer-care & Lauren aren't responding formally on email sent to them?
NB
Nosi B's update25 Nov 2025, 14:41
Reviewer Update
Good Day,
Thank you for the response Is there a reason that your customer-care & Lauren aren't responding formally on email sent to them?
Thank you for the response Is there a reason that your customer-care & Lauren aren't responding formally on email sent to them?
Afhco Property Management's replyOfficial
25 Nov 2025, 14:44I will follow that up but please note that our customer services supervisor will contact you for feedback.
Afhco Property Management's reply25 Nov 2025, 14:44
Official
I will follow that up but please note that our customer services supervisor will contact you for feedback.
NB
Nosi B's updateReviewer Update
25 Nov 2025, 14:49May i please request that the reply is in writing with any evidence that will required in the future.
NB
Nosi B's update25 Nov 2025, 14:49
Reviewer Update
May i please request that the reply is in writing with any evidence that will required in the future.
Afhco Property Management's replyOfficial
25 Nov 2025, 17:02Hi Nosi, Please refer to the move out snag emailed to you detailing all the maintenance issues including repairs, painting and water charges upon your move out. Thank you.
Afhco Property Management's reply25 Nov 2025, 17:02
Official
Hi Nosi, Please refer to the move out snag emailed to you detailing all the maintenance issues including repairs, painting and water charges upon your move out. Thank you.