1 reviews | Active since Dec 2016
Poor Service
<p>Good day,</p> <p> </p> <p>I trust my email finds you well!</p> <p> </p> <p>My name is Thabelo, I am currently a tenant at Greatermans Building managed by AFHCO.</p> <p>I have unfairly charged an amount of R250 by AFHCO and their reason is that I refused my unit to be fumigated. I have sent numerous emails to AFHCO disputing this allegation and I have also provided them information that on the date (04/10/2016) my wife and I were both at work. There was no one in my unit when they claimed they came to fumigate the unit and someone refused them an entry. I have also gave them the option to investigate and call both our employers and find out if indeed we were at work on that specific day.</p> <p> </p> <p>They still refused to resolve the matter and refund the money.</p> <p>The service at AFHOC is terrible. </p>
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query has been escalated to the area manager and portfolio managers of your building for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 114290
Kind Regards
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query has been escalated to the area manager and portfolio managers of your building for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 114290
Kind Regards
Dear Thabelo,
Following our previous communication, the matter was forwarded to the portfolio manager of your building for further and urgent assistance who advised that the previous decision stands.
As per the outcome of the investigation, the building manager confirmed that access to your unit was denied, hence the charges.
You are more than welcome to contact the building manager for more information on the above.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number : 110940
Kind Regards
Dear Thabelo,
Following our previous communication, the matter was forwarded to the portfolio manager of your building for further and urgent assistance who advised that the previous decision stands.
As per the outcome of the investigation, the building manager confirmed that access to your unit was denied, hence the charges.
You are more than welcome to contact the building manager for more information on the above.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Your reference number : 110940
Kind Regards
Good Day Afhco,
I have already taken this matter to the consumer ombudsman. I have already explained to you that on the 4/10/2016 my wife and I were at work. I have given you the go ahead to contact our offices to confirm if the above is true and you did not.
You clearly just want to waste my time and I do not appreciate that.
Good Day Afhco,
I have already taken this matter to the consumer ombudsman. I have already explained to you that on the 4/10/2016 my wife and I were at work. I have given you the go ahead to contact our offices to confirm if the above is true and you did not.
You clearly just want to waste my time and I do not appreciate that.