LN
Leago N

1 reviews | Active since Dec 2018

09 Dec 2018, 16:27

Poor Service

I recently moved in 120 End Street with the impression that the building has CCTV cameras on each floor, only to find out that there are no cameras, when asking the building manager he said they were removed and will be installed soon, my question was when soon? It's over a month now staying there but there's nothing. No intercom inside the rooms if you need the manager or security attention you have to use your phone to call or take a lift down stairs to relay your matter. The WiFi is not working most of the time. There's lot of noise from the tenants mostly the young ones,[children playing and screaming on the passage and from young adults who play music very loud, drinking alcohol and screaming] someone space is not respected, when reporting I;m told that that's a life of living in a flat, - it contradict with rules that are being laid on the lease contract. Am i bound to stay in this flat for 12 months???

0
Replies (5)
Afhco Property Management
Afhco Property Management's reply10 Dec 2018, 07:51
Official
 Dear Leago,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been escalated to the portfolio/area managers of your building for further and urgent assistance.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
Afhco Property Management
Afhco Property Management's reply12 Dec 2018, 11:50
Official
 Dear Leago,  Following our previous communication.  We are working on the CCTV issue and we will confirm the installation date in future.  For WIFI interruptions please contact the Building Manager immediately.  Noise – kindly contact the Building Manager / security immediately when these kids / adults are making noise.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
LN
Leago N's update28 Dec 2018, 16:45
Reviewer Update
Woo shame, i definitely won't renew my lease here, the manager do absolutely nothing about the noise, children screaming & shouting, spilling yogurt and water on the floor and walls, as I' doing night shift i struggle to sleep there's no peace of mind here. There is no smoking area and i can't stop people from smoking their **** and cigarette, as asthmatic person my health is at risk.
Afhco Property Management
Afhco Property Management's reply31 Dec 2018, 09:24
Official
 Dear Leago,  As previously advised.  We are working on the CCTV issue and we will confirm the installation date in future.  For WIFI interruptions please contact the Building Manager immediately.  Noise – kindly contact the Building Manager / security immediately when these kids / adults are making noise.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
Afhco Property Management
Afhco Property Management's reply31 Dec 2018, 09:25
Official
 Smoking – kindly contact the Building Manager / security immediately when these  adults are smoking.