Hellopeter
Share Your Experience
EL
Elizabeth L

1 reviews | Active since Aug 2019

13 Oct 2019, 19:24

Poor maintenance

We as the residents of AFHCO in South Hills at block G we are unfairly treated as we get a very poor service whilst we pay so much for rentals. Every weekend our block has no power and water, when we lodge complaints we only get attended to after 48hrs. Building managers never update us on anything happening and they don't attend to our phone calls during the weekends.

0
Replies (4)
Afhco Property Management
Afhco Property Management's reply14 Oct 2019, 13:21
Official
Dear Elizabeth,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible.  Should you need any further assistance or require any additional information, do not hesitate to contact us.
 Kind Regards 
EL
Elizabeth L's update19 Oct 2019, 00:10
Reviewer Update
South hills lifestyle estate is a hell hole, we spent the whole day without water and also think that tomorrow we'll be facing the same problem.... Afhco management pay your rates and stop hiding behind the counselor, every week we face same challenge if it's not water issues, we have no electricity this has become a norm yet month end we have to pay an extensive amount of money
EL
Elizabeth L's update19 Oct 2019, 06:26
Reviewer Update
Another day at south hills lifestyle without water....there's definitely something wrong with this place, we want to move out we will be happy if we get our deposit back in full, I've only stayed here for two months buy it feels like it's been years, we can't continue living in such conditions....The biggest mistake AFHCO made was to put rental flats and RDP on the same vicinity, now people who are paying expensive Rents are suffering because of your incompetence
Afhco Property Management
Afhco Property Management's reply21 Oct 2019, 09:30
Official
Good day Elizabeth,   Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Once again we express our sincere apologies for the inconvenience.  Over and above the messages/notice letters we keep all tenants up to date with, we are always in contact with the council regarding any outages, especially those out of our hands. It is also worth noting that the water leak just outside of your complex is as a result of the overflow from the big water tank nearby which has been reported to council already and doing everything in our power to ensure the flowing water does not heavily affect the complex. 
Please let us know immediately when you have any related issues so we are able to assist immediately.  We welcome any feedback and suggestions you may have, and for any other queries, do not hesitate to contact us telephonically or via e-mail.  Kind Regards,