Poor customer service, no interest in assisting tenants

I see many tenants have had issues with poor customer service when requesting an internal transfer from one building to another. I,too, am having a challenge receiving assistance from Afhco...from the building manager, customer services down to letting agents, nobody seems to be interested in assisting me.

I've been calling, texting and emailing with no assistance. One person transfers me to the next person who refers me to the next person. I mean, how difficult is it to assist a tenant with an internal transfer? How could your service be still so poor after having received so many bad reviews? Why do you not learn and improve from your past mistakes?

Next thing I will be charged ridiculous amounts just because you attend to my request after 20 business days have passed. I simply need to transfer to a building with bigger apartments, how difficult could that be??

Or are your employees not interested in assisting me because they're already benefitted from me? Just because they will not get commission for assisting me move from one building to another?

Afhco customer service is APPALLINGLY HORRIBLE and FRUSTRATING.