Poor customer service

<p>My decoder was faulty and I thought it was the building connection, I called Multichioce ad they advised me to check the building communal satellite and I reported the matter to the security of the building. This was around April or May. No one came to check the decoder except the manager from another building. I called Multichioce again and they advised me to bring in the decoder for inspection, I took it in and it was found faulty and gave me another one. Last year November I received a bill of R500 on my statement, when I contacted the AFHCO call center I was told that this R500 amount was for fixing the decoded. No one fixed my decoder and I had to take it to Multichioce to get it replaced and I'm being charged for that. I have been calling AFHCO's call center for the past 4 months and even spoke to the regional manager last month but they keep telling me that they will get back to me and now they have added another amount of R220 for debt collection, for a debt that I do not know about.</p>