LN
Lindokuhle N

1 reviews | Active since Jul 2024

28 Nov 2025, 02:13

Platinum place, B220

I submitted my notice to cancel my lease on 29 September at PLATINUM PLACE room B220. After that, I received move-out inspection feedback that was completely incorrect. I was mistakenly accused based on the records of the previous occupant. The office records still reflected Mr Ndlovu, while the unit was actually occupied by Miss Magudulela as the main tenant and myself, Mr Ntuli, as the sub-tenant.

The main issue is that the previous occupant’s inspection was never done while his lease was still active, which created confusion and resulted in me being held responsible for information that does not belong to me. I reported this mistake on 5 November, and I provided clarification, but up to today there has been no response from the office.

This lack of communication and failure to correct their error is causing unnecessary delays in finalising my lease cancellation. I am escalating this matter because I need urgent intervention to resolve the incorrect inspection records and to ensure that I am not held accountable for someone else’s obligations.

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Replies (3)
Afhco Property Management
Afhco Property Management's reply28 Nov 2025, 08:45
Official
Dear Mr Ntuli, We acknowledge receipt of your message and the concerns raised regarding the incorrect move-out inspection records for Platinum Place, B220. Please be assured that we are urgently investigating this matter, including the discrepancies relating to the previous occupant’s records and the delay in obtaining feedback from the office. One of our Customer Services Representatives will contact you directly with an update. Should you not receive any feedback within 48 working hours, kindly contact us at *** so that we can escalate the matter further. Thank you for bringing this to our attention. Your case ref number is: ***
LN
Lindokuhle N's update02 Dec 2025, 22:09
Reviewer Update
It’s been four days waiting for feedback
Afhco Property Management
Afhco Property Management's reply03 Dec 2025, 10:59
Official
Dear Lindokuhle, Thank you for your follow-up message. Please be assured that investigations into your query are still ongoing. We understand the delay has been frustrating, and we sincerely apologise for any inconvenience caused. An administrator will contact you today with an update regarding your case. Thank you for your patience.