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Gabriel M

1 reviews | Active since Jul 2018

11 Jul 2018, 13:08

Pay back the money

In 2017/08 I moved to cambalala and in April the ceiling collapsed and I reported this issue but nothing was done for three nights in flat full water and I had no choice to lock up my 6 month old child in room which doesn't even have window . the whole of living room was pool of water and that damaged ceiling collapsed, three nights in room with 6 month child the room doesn't have a window. I was moved to another unit and still the unit was so cold because windows couldn't close properly . my child started coughing nonstop. I sent email complaining about the new unit problem and I had meeting with area manager and I was promised heaven and earth . I decided to move out of the building due to fact that my family is not safe . all I want at this time is my deposit back. Afhco failed my family ...my child fell sick . please good people can I have my money .

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Replies (11)
Afhco Property Management
Afhco Property Management's reply11 Jul 2018, 13:40
Official
Dear Gabriel After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty. For ease of reference, see clause in your lease agreement If the tenant cancels the Lease agreement with the Landlord before the end of the initial period, the Tenant agrees that the Landlord will be entitled to charge the Tenant a reasonable penalty. As a reasonable penalty, We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible. Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***. Kind Regards
GM
Gabriel M's update11 Jul 2018, 14:21
Reviewer Update
The fact that I was never given copy of my lease agreement does it make it legal or lawful? The reason I moved out its because I wanted to but child was living in hole hell cold room with Windows which were not closing... Which part was I advised regarding your terms and conditions when I said am moving out. This is not terms and conditions... I suffered there and child couldn't sleep because he was sick in result of your services which I begged to be fixed. Please good people...am man who's providing for my family and child and I trusted you with my family life but afhco failed my family. Terms and condition you're talking about does it have any clause which says "any room without window its suitable for human to say" or " tenants can live in unit with no functional window ". This story it's about integrity . if one of the manager can tell which part of my complain doesn't make sense ,they must stay at unit 305 and 303. Please good people give me what's mine.
Afhco Property Management
Afhco Property Management's reply11 Jul 2018, 14:44
Official
Dear Gabriel. Thank you for your continued communication. Our records revealed that your query was attended to immediately and you were moved to another unit. We further advise and as previously communicated that you cancelled the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement. Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***. Kind Regards
GM
Gabriel M's update11 Jul 2018, 15:01
Reviewer Update
Goodness sake this auto reply isn't doing any justice. This all promise that mbulelo made regarding continuation of lease and that am more than welcome to move and I'll get my deposit does it make sense because everyone there is preaching different chapter at same church. Are you saying I was just suppose to stay at that flat and watch my child suffering... We're talking about life here and business. My flesh not some terms and condition. When were you going to attend to my quiry if this moving never happened. I communicated with afhco and I was told "we'll do investigation and we'll get back to you" how long was I suppose to wait. I billed medical bill if my child ,I had sleepless night in results of sickness. This isn't drama or novel Do you even hear and understand what exactly am talking about. Please don't do this to me. Give me my money.
Afhco Property Management
Afhco Property Management's reply11 Jul 2018, 15:25
Official
Dear Gabriel, Thank you for your continued communication and our previous discussion refers: We confirm that we immediately acted on your complaints by placing you in another unit. You subsequently did not inform us that of any new issues in your new unit confirming that the issue was resolved in your satisfaction but decided to vacate. Regrettably the decision to penalize the deposit as per the terms and conditions stands. Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***. Kind Regards,
GM
Gabriel M's update11 Jul 2018, 15:36
Reviewer Update
There should be a miss understanding here at office which I will try asked them as to why they charged you differently…………if it happens that you would like to move out, the only thing to do is to fill in cancellation of lease from Building Manager
GM
Gabriel M's update11 Jul 2018, 15:37
Reviewer Update
Good day Mr Mbulelo My name is Gabriel Mulaudzi. Am a tenant at Cambalala unit 303 which I recently moved to from 305 , we have discussed that since I moved from 305 because of damage and AFHCO will transfer my deposit and the monthly rent will stay the same. But I was surprised to be served with an invoice R5000.00 and my deposit it’s not even on the month invoice which simply means that my lease has changed and that was never part of our agreement. Our last meeting at your office , we complained about the stair to loft which and very steep and windows which don’t close properly. Imagine that cold wind with 8 month baby. My plea to you is to know what must I do to move out of the building and get deposit back since am not happy with service
GM
Gabriel M's update11 Jul 2018, 15:38
Reviewer Update
Gabriel, as I have spoken to you and customer service before, I DO NOT DEAL WITH DEPOSITS, its creditors control department who deals with them, I do Operations……….i deal with complaints regarding R&M’s, I have also asked customer services to deal with your matter with relevant department
GM
Gabriel M's update11 Jul 2018, 15:41
Reviewer Update
Some of the issues mbulelo and building manager sibusiso knows about and the building manager came put some tape trying to block wind coming from window. Which part didn't report Let's stop going around circles and pay me back please
Afhco Property Management
Afhco Property Management's reply11 Jul 2018, 15:54
Official
Dear Gabriel We confirm as correct all information previously communicated that a deposit penalty app**** due to cancelling the notice before the end of the initial period. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management
Afhco Property Management's reply11 Jul 2018, 16:07
Official
Dear Gabriel We confirm as correct all information previously communicated that a deposit penalty app**** due to cancelling the notice before the end of the initial period. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards