MM
Mologadi M
1 reviews | Active since Jul 2018
02 May 2019, 12:46
Pathetic service gets worse
Pathetic service gets worse I have requested a statement for May to pay rent which was forwarded by Lerato i did not agree the amount on the statement i forwarded an email to Lerato disputing the amount and requested clarity how the amount came about. i still have not received any feedback. I have to pay so that i do not fall behind.
From: Makola, Mologadi Sent: 02 May 2019 11:53 AM To: 'Lerato Ntsoana' ********** Subject: RE: STATEMENT
Good day Lerato, Kindly provide me with an update regarding the query in the email below (related to the payment statement). I want to pay the rent today but I need clarity regarding the statement you sent as it appears to be in contradiction with the contract I signed with Jennifer (stating that 1st month rent is free). As far as I am concerned I am supposed to pay the month’s rent and nothing more as per the contract I signed. Kindly provide a speedy clarity so that I make the payment for rent and I not fall behind. Please see below correspondence to Lerato
From: Makola, Mologadi Sent: 02 May 2019 10:28 AM To: Lerato Ntsoana ********** ********** Cc: danny ramollo ********** Subject: RE: STATEMENT - [External Email]
Good day Lerato,
Thank for the statement. Can you kindly explain the reason the balance is R8 7 24.22 as I was advised that approximately R3000.00 was transferred from Jabulani account to Etude on Tuesday where is additional R2,124.22 coming from and what is it for? As per the lease agreement that I signed the 1st month is free at Etude and (Jennifer) Agent that has been assisting informed me that everyone knows that 1st Month is free at Etude.
Kind regards,
Mologadi
Helpful (0)
Replies (11)0
Replies (11)
Afhco Property Management's replyOfficial
02 May 2019, 13:19 Dear Mologadi, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request has been escalated to our credit control department for further and urgent assistance and we will contact you with feedback within 48 working hours. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Kind Regards
Afhco Property Management's reply02 May 2019, 13:19
Official
Dear Mologadi, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request has been escalated to our credit control department for further and urgent assistance and we will contact you with feedback within 48 working hours. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Kind Regards
MM
Mologadi M's updateReviewer Update
02 May 2019, 13:28Can you kindly provide me proper feedback instead of these automated responses I need to pay rent I do not want to fall behind and receive threatening letters as you are quick in sending threatening letters but if there is query no feedback OR Someone contact me to resolve the query it looks as if nothing has been done since Tuesday as i have not received any update regarding the progress of the query. Can someone provide me with detailed feedback as to what is being done to resolve this.
MM
Mologadi M's update02 May 2019, 13:28
Reviewer Update
Can you kindly provide me proper feedback instead of these automated responses I need to pay rent I do not want to fall behind and receive threatening letters as you are quick in sending threatening letters but if there is query no feedback OR Someone contact me to resolve the query it looks as if nothing has been done since Tuesday as i have not received any update regarding the progress of the query. Can someone provide me with detailed feedback as to what is being done to resolve this.
Afhco Property Management's replyOfficial
02 May 2019, 13:50Our records revealed that Lerato have since sent you the account statement and an e-mail.
For ease of reference, please refer to the e-mail sent by Lerato.
For ease of reference, please refer to the e-mail sent by Lerato.
Afhco Property Management's reply02 May 2019, 13:50
Official
Our records revealed that Lerato have since sent you the account statement and an e-mail.
For ease of reference, please refer to the e-mail sent by Lerato.
For ease of reference, please refer to the e-mail sent by Lerato.
MM
Mologadi M's updateReviewer Update
02 May 2019, 14:04Did you read my query? i have received the statement however i am disputing that i have to pay R8 7 24.22 , can someone clarify and provide me with a breakdown of how they came to amount of R8 7 24.22. As per lease agreement i signed the 1st month is rent free at Etude and i already paid a deposit of R7750.00 on the 04/04/2019 and also as per your response on Tuesday you said the deposit from Jabulani Mews has been moved to Etude then why is the balance R8 7 24.22 how did come to this amount. Can someone please clarify. i think you are now wasting my time with this pathetic responses can someone who knows what they are doing respond and i am also escalating this query to Rental Housing Tribunal as it looks like i am not going get any proper feedback on this matter.
MM
Mologadi M's update02 May 2019, 14:04
Reviewer Update
Did you read my query? i have received the statement however i am disputing that i have to pay R8 7 24.22 , can someone clarify and provide me with a breakdown of how they came to amount of R8 7 24.22. As per lease agreement i signed the 1st month is rent free at Etude and i already paid a deposit of R7750.00 on the 04/04/2019 and also as per your response on Tuesday you said the deposit from Jabulani Mews has been moved to Etude then why is the balance R8 7 24.22 how did come to this amount. Can someone please clarify. i think you are now wasting my time with this pathetic responses can someone who knows what they are doing respond and i am also escalating this query to Rental Housing Tribunal as it looks like i am not going get any proper feedback on this matter.
Afhco Property Management's replyOfficial
02 May 2019, 14:44As previously advised our credit control department is looking into the matter and will contact you shortly to assist you further.
Afhco Property Management's reply02 May 2019, 14:44
Official
As previously advised our credit control department is looking into the matter and will contact you shortly to assist you further.
MM
Mologadi M's updateReviewer Update
03 May 2019, 12:13Kindly provide me with an update regarding the query .
MM
Mologadi M's update03 May 2019, 12:13
Reviewer Update
Kindly provide me with an update regarding the query .
Afhco Property Management's replyOfficial
03 May 2019, 13:31 After a thorough investigation, our credit control department confirm that Last month they had a meeting with your partner, who is not the main lease holder. Your partner was informed that the deposit was offset, and it only became apparent to us recently that the credit control supervisor had engaged with you in 2017 together with the credit control manager and you were advised same. Furthermore, you did not pay rent in March at Jabulani, hence you are liable for the Etude account which was explained to you by our customer service consultant.
Afhco Property Management's reply03 May 2019, 13:31
Official
After a thorough investigation, our credit control department confirm that Last month they had a meeting with your partner, who is not the main lease holder. Your partner was informed that the deposit was offset, and it only became apparent to us recently that the credit control supervisor had engaged with you in 2017 together with the credit control manager and you were advised same. Furthermore, you did not pay rent in March at Jabulani, hence you are liable for the Etude account which was explained to you by our customer service consultant.
MM
Mologadi M's updateReviewer Update
03 May 2019, 13:46March rent was paid on the 26th of February R5 260.00. Can you please stop with your pathetic excuses. I now getting annoyed this excuses.
Can a competent person contact me regarding this query.
MM
Mologadi M's update03 May 2019, 13:46
Reviewer Update
March rent was paid on the 26th of February R5 260.00. Can you please stop with your pathetic excuses. I now getting annoyed this excuses.
Can a competent person contact me regarding this query.
Afhco Property Management's replyOfficial
03 May 2019, 14:04Please forward proof of payment to ***.
Should you need any further assistance or require any additional information, please contact us telephonically on ***and ask for our credit control department.
Should you need any further assistance or require any additional information, please contact us telephonically on ***and ask for our credit control department.
Afhco Property Management's reply03 May 2019, 14:04
Official
Please forward proof of payment to ***.
Should you need any further assistance or require any additional information, please contact us telephonically on ***and ask for our credit control department.
Should you need any further assistance or require any additional information, please contact us telephonically on ***and ask for our credit control department.
MM
Mologadi M's updateReviewer Update
03 May 2019, 14:24PLEASE FORWARD A BREAKDOWN OF MY ACCOUNT PROVING THIS CLAIMS. I HAVE REQUESTED THE BREAKDOWN NUMEROUS TIMES. YOU ARE TRULY *******.
MM
Mologadi M's update03 May 2019, 14:24
Reviewer Update
PLEASE FORWARD A BREAKDOWN OF MY ACCOUNT PROVING THIS CLAIMS. I HAVE REQUESTED THE BREAKDOWN NUMEROUS TIMES. YOU ARE TRULY *******.
Afhco Property Management's replyOfficial
03 May 2019, 15:06Noted, will request credit control to forwarded to your personal e-mail address.
Afhco Property Management's reply03 May 2019, 15:06
Official
Noted, will request credit control to forwarded to your personal e-mail address.