MN
Mary N

1 reviews | Active since Mar 2022

01 Dec 2025, 20:48

Pathetic service as a tenant

This company is very bad i only moved in on the 29th of December but i regret the decision of deciding to rent at their premises. I app**** for this first at the start of November for me to move in december and paid the money before the 15th of november but to my surprise, when i moved in on the 30th i was unable to buy electricity and i was told the the meter is blocked at the previous tenant was owing, i dnt understand why do i have to suffer and stay without electricity while i paid all the money for rent . Its been two days now no solution for this and i am still in the dark with a blocked meter. The windows were also not fixed and water is leaking into the house, i reported that the toilet is leaking before i moved in but its still not fixed up until now , this company is bad news i have only stayed for a few days but i regret why i chose them i need my money back so that i can look for a better housing company where there about their tenants

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Replies (1)
Afhco Property Management
Afhco Property Management's reply02 Dec 2025, 10:42
Official
Hi Mary. Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience you have experienced since moving into the unit. Please be assured that our Portfolio Team is aware of the faulty electricity meter, and our maintenance team is currently on-site attending to this issue, along with the other maintenance concerns you have raised. Your comfort and safety are important to us, and we are prioritising the resolution of all outstanding items. Should the matter not be fully resolved by close of business today, we kindly request that you contact us directly at ***, attention Portfolio Manager, and quote your case reference number (***)so we can escalate the matter immediately.Thank you for your patience while we work to resolve this urgently.