Pathetic service and *****ing money

This serves to inform you of my disappointment in your services as an organization.. My complaint and / or disappointment in the organisation lies in the fact that there is a clear intention from the organisation side to attempt to skip their responsibility to refund deposit of R7200 due to us (Stories about reversals),short payment from Framework and by myself. I have requested a break down of all the transactions made by myself and what i was supposed to pay to AFHCO and an explanation how the short payment derived from. I still have not received proper feedback and proof of their claims and the breakdown that i have requested instead i get excuses and pathetic services when i disagree with what they are saying. Mbalenhle, Moses and Charlene they have been rude and unprofessional and they just hung up on. i told by Moses that i must go and get the money from Framework there is nothing that they can do why did i wait until now to query this.