NM
Nandipha M
1 reviews | Active since Mar 2018
20 Apr 2026, 08:58
Pathetic service
I am extremely frustrated with the poor service I have received regarding my deposit refund for apartment No: 308 at Frank & Hirsch.
I was clearly advised that the deposit would be refunded within 7 to 14 days. It has now been well over 14 days, and instead of receiving my money, I am being sent from pillar to post with no clear answers or resolution.
It is unacceptable that tenants are expected to pay rent promptly and without fail, yet when it comes to refunds owed to us, there are unnecessary delays and a lack of accountability.
I am formally requesting that my deposit be paid back to me immediately. Kindly treat this matter with urgency and provide confirmation of payment without any further delays.
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Afhco Property Management's replyOfficial
21 Apr 2026, 08:09Dear Nandipha,
Thank you for bringing your query to our attention.
We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.
We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.
Afhco Property Management's reply21 Apr 2026, 08:09
Official
Dear Nandipha,
Thank you for bringing your query to our attention.
We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.
We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.