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Mbalenhle M

1 reviews | Active since Jun 2018

28 Jun 2019, 10:48

PATHETIC CUSTOMER SERVICE

What a pathetic Customer Service ever ,I moved in to Afhco property on March 2019 until today i haven't received a copy of my lease agreement ,..every time when i call their customer service they make empty promises ...Not to mention a dirty wall unit they offered me . AFCHO Property is not a place to be , the costumer service consultants are rude as they don't know how to do their jobs . When you escalate your matter to their bosses they will act as if they are going to discipline them ..as soon as you leave their office they forget that you ever complained.

Fellow people i don't advise you to go for Afcho property when looking for accomodation, better look at City property or Redccon although they are both expensive. Afcho is a worst accommodation providers and i regret doing business with them . As i am speaking i can't wait to move out of that place as its so noisy and dirty.

Thanks but no thanks afchon Property Manager and your employees for just taking my rent for bull**** . Up until today i don't know how much is my rent ? when ever you ask for statement to be sent via email its not done.

I hate everything to do with Afcho Property Management

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Replies (3)
Afhco Property Management
Afhco Property Management's reply28 Jun 2019, 11:17
Official
 Dear Mbalenhle,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query is being urgently attended to and is receiving highest attention. We will give feedback before close of business today.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or ***.  Kind Regards 
MM
Mbalenhle M's update28 Jun 2019, 11:58
Reviewer Update
Never ever mention that that value communication and take pride in attend to clients queries as speed as possible, resolve... you guys know nothing about what you mentioned on the above sent email .. for me its like you don't know what you are saying and what's a meaning of customer service. Its like what you people do in your head office Doooronfontain, where clients are mistreated by your consultants especially Miranda a lady with no sense of humor, rude and very unprofessional employee . I witnessed a bad treatment myself and those Managers who protected her till today.... Since you can't provide Lease agreement copy and statement please advise me on process to move out. Never to mention my building manager ...the guy can't ever even interpret a billing statement, you'll have to be absent from work if you have a problem as you will be going to that office .


i have experienced a lot from afhoc when its come to bad customer service, for god sake you guys don't even know why i want this lease agreement although i am entitled to it. As for the lady by the name of Noluthando Khumalo for making me your fool , you don't pick up my calls , and not respond to my emails...I have a series of email sent to your customer service email as well as those i sent to Noluthando Khumalo ...till today i was'nt assisted then you have decency of mentioning that you take pride to attend to our quires and value our communication.
Afhco Property Management
Afhco Property Management's reply28 Jun 2019, 12:09
Official
Hi Mbalenhle

As previously advised one of our customer services will forward the requested lease agreement and account statement accordingly.

Thanks.