1 reviews | Active since Mar 2018
Ongoing Maintenance Failure – Apartment 308, Frank & Hirsch
It is my second time raising this issue, and unfortunately it is clear that AFHCO only responds for the sake of replying, with no action taken.
It has now been over a month since we moved into Frank & Hirsch, Apartment 308, and the promised maintenance has still not been completed. The apartment has not been painted, the cupboards are in a terrible condition, and the curtain rail remains unfixed despite this being reported multiple times.
Management has been made aware of these issues, yet nothing has been done. The lack of urgency and accountability is unacceptable, especially for a tenant paying rent and expecting basic living standards.
At this point, I am extremely frustrated and disappointed by the level of service received. I am requesting immediate action and a clear timeline for when these issues will be resolved. If this matter continues to be ignored, I will have no choice but to escalate it further.
I expect a response that is followed by action not another empty promise.
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards