PK
Pheletso K

1 reviews | Active since Aug 2015

12 Aug 2015, 15:21

non payment of deposit after moving out

I moved out of Ilanga Building on the 1st of August. i have not received my deposit. when i call customer service they tell me that i have not completed a snag list but i completed the snag list on the 3rd of august with the building manager and the security present. they tell me that haven't given them my bank details but i went to the head office on the 31st to submit my bank details and was told that i do not need to submit my bank details if they have not changed from the ones they have on the system.<br> <br> i have started a new job i don't have money to get to work because of their delay. im very disappointed with the service and i would rather chew on glass than us use afcho property management again and i would like to warn people who are looking for accommodation to find alternative agencies

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Replies (1)
Afhco Property Management
Afhco Property Management's reply12 Aug 2015, 15:48
Official
Hello Maudsta,

Dear Madam

Thank you for contacting Afhco also bringing your complaint under our attention.

Our records reflect that you did not sign the snag move out as per our policy when vacating the unit.

We further would like to place on record that you failed to complete the banking details section on our cancellation form when you handed in your notice. By completing this section you then authorize Afhco of your nominated account in which you wish to receive your deposit.

Should you need any further assistance please do not hesitate to contact us on ***.

Kind regards
Customer Services Department