No resonce from Pieter and no solution still.

I stay in Jabulani Lifestyle Estate, I had my gyser burst about a month ago and water flooded in my unit damaging my shoes and bedroom furniture. I called the area manager Pieter and he said i was not going to be re-imbursed and told me that i should have insurance for such yet lm renting and he said he was going to come and take a look and he didnt. Again last weel i experienced the same issue. There are plumbing issues that need to be fixed. The water comes from outside to inside through the bathroom tiled wall. My worry is that is a pipe bursts from a floor above my unit i will be affected anyway coz lm at the ground floor.