ZN
Zandy N
1 reviews | Active since Oct 2018
30 Sept 2019, 13:03
NO REFUND FOR MY DEPOSIT
I moved out of Calderwood Lifestyle Estate exactly a month ago. The lease I signed said I would get my deposit back within 7 to 14 days. It's been 30 days, ridiculous! We submitted everything required from us, I've been calling the call centre ever since and no one can tell me where my deposit is. No one answers the phone and when they do, they don't help. I need to understand what kind of ********** customer service this is. I'm extremely irritated. I've sent countless emails to afhco and the Calderwood caretaker. No one cares to respond. May I please have my money back TODAY
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Replies (4)0
Replies (4)
Afhco Property Management's replyOfficial
30 Sept 2019, 16:35Dear Zandy N, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply30 Sept 2019, 16:35
Official
Dear Zandy N, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
ZN
Zandy N's updateReviewer Update
02 Oct 2019, 09:23Still no word as to when I will be getting my deposit bac****!!
ZN
Zandy N's update02 Oct 2019, 09:23
Reviewer Update
Still no word as to when I will be getting my deposit bac****!!
Afhco Property Management's replyOfficial
02 Oct 2019, 09:43we are urgently attending to your query.
Afhco Property Management's reply02 Oct 2019, 09:43
Official
we are urgently attending to your query.
Afhco Property Management's replyOfficial
02 Oct 2019, 15:54Dear Zandy N Following our previous communication. We confirm your deposit has been processed and will be transferred to your bank within 7 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply02 Oct 2019, 15:54
Official
Dear Zandy N Following our previous communication. We confirm your deposit has been processed and will be transferred to your bank within 7 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards