No Communication and No Refund / Reversal

I am a tenant of No One Eloff. I have sent money to your account which was a result of a mistake because No One Eloff used to be administrated by AFHCO and your account was mix matched on my beneficiaries list. I have paid R4345.00 under the following detailed *** (KGAFFE P). This amount was paid on the 26th November 2018, I have called head office numerous of times yet no resolution. My first encounter - a lady told me to send an email which I then sent and she promised someone would call me with 2 -3days or get a response via email. Till today nothing has happened and its 2019. From there going forward each time I have spoke to a consultant they seem rather lazy and *********** and always result in saying they cannot help me and immediately hang up. What type of **************** is this?

I would like the amount reversed to my account and be paid very urgently as well, may this matter be dealt with urgently and swiftly because it is 2 months overdue and I'm tired of the hide and seek.