MM
Morongoe M
1 reviews | Active since Aug 2018
17 Feb 2020, 14:14
MY DEPOSIT USED FOR PAINTING!!!!!
They won't pay back my deposit, they say it was used for PAINTING!!!!...LIKE ***????
Helpful (0)
Replies (9)0
Replies (9)
Afhco Property Management's replyOfficial
17 Feb 2020, 17:30Dear *****goe M,
Thank you for bring your query to our attention.
Please provide the name of your building and unit number on our customer services email address, so we are able to urgently assist you .
Kind regards ,
Thank you for bring your query to our attention.
Please provide the name of your building and unit number on our customer services email address, so we are able to urgently assist you .
Kind regards ,
Afhco Property Management's reply17 Feb 2020, 17:30
Official
Dear *****goe M,
Thank you for bring your query to our attention.
Please provide the name of your building and unit number on our customer services email address, so we are able to urgently assist you .
Kind regards ,
Thank you for bring your query to our attention.
Please provide the name of your building and unit number on our customer services email address, so we are able to urgently assist you .
Kind regards ,
MM
Morongoe M's updateReviewer Update
18 Feb 2020, 12:11Unit 508 Impilo Place, Account number *** capitec....i need my deposit back ASAP
MM
Morongoe M's update18 Feb 2020, 12:11
Reviewer Update
Unit 508 Impilo Place, Account number *** capitec....i need my deposit back ASAP
Afhco Property Management's replyOfficial
18 Feb 2020, 12:44We are investigating and we will contact you with feedback as soon as possible.
Afhco Property Management's reply18 Feb 2020, 12:44
Official
We are investigating and we will contact you with feedback as soon as possible.
MM
Morongoe M's updateReviewer Update
18 Feb 2020, 17:39Awaiting your swift response..... investigations are taking forever....i was of the impression that my deposit will be paid out within 7 days as per your policy.....So i had to call and make a follow up, they ddn't c a need to call me!!!....i better have my R2900 or some of it before the 21st of February this is absolutely unacceptable and unprofessional, you cant use my R2900 to repaint the building, what's the maintenance for?...I need my money ASAP.
MM
Morongoe M's update18 Feb 2020, 17:39
Reviewer Update
Awaiting your swift response..... investigations are taking forever....i was of the impression that my deposit will be paid out within 7 days as per your policy.....So i had to call and make a follow up, they ddn't c a need to call me!!!....i better have my R2900 or some of it before the 21st of February this is absolutely unacceptable and unprofessional, you cant use my R2900 to repaint the building, what's the maintenance for?...I need my money ASAP.
MM
Morongoe M's updateReviewer Update
20 Feb 2020, 16:43I am still waiting for my deposit pay-out!!!...i paid the deposit as quickly (within a day) as possible but AFHCO takes 20 days to pay it out WHY?????
MM
Morongoe M's update20 Feb 2020, 16:43
Reviewer Update
I am still waiting for my deposit pay-out!!!...i paid the deposit as quickly (within a day) as possible but AFHCO takes 20 days to pay it out WHY?????
Afhco Property Management's replyOfficial
20 Feb 2020, 17:04Good day *****goe,
Please note that once you've completed the ‘notice to cancel lease agreement form’ :
Please note that once you've completed the ‘notice to cancel lease agreement form’ :
A notice of 1 calendar month applies for any lease signed before 1 April 2011.
A notice of 20 business days (1 month) applies for any lease signed after 1 April 2011.
YOUR DEPOSIT IS REFUNDABLE WITHIN 7 WORKING DAYS PROVIDED THAT:
· You have signed the snag (check) move out list.
· There are no damages to your unit (where damages exist this can take up to 14 days).
· There are no arrears on your account.
· You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).
· Proof of current banking details have been attached.
Also note that if there are arrears, damages and/or maintenance issues, the process takes longer as you could also forfeit your deposit. We are still investigating and we'll provide a conclusive response before close of business Friday 21 February 2020.
Kind Regards,
Also note that if there are arrears, damages and/or maintenance issues, the process takes longer as you could also forfeit your deposit. We are still investigating and we'll provide a conclusive response before close of business Friday 21 February 2020.
Kind Regards,
Afhco Property Management's reply20 Feb 2020, 17:04
Official
Good day *****goe,
Please note that once you've completed the ‘notice to cancel lease agreement form’ :
Please note that once you've completed the ‘notice to cancel lease agreement form’ :
A notice of 1 calendar month applies for any lease signed before 1 April 2011.
A notice of 20 business days (1 month) applies for any lease signed after 1 April 2011.
YOUR DEPOSIT IS REFUNDABLE WITHIN 7 WORKING DAYS PROVIDED THAT:
· You have signed the snag (check) move out list.
· There are no damages to your unit (where damages exist this can take up to 14 days).
· There are no arrears on your account.
· You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).
· Proof of current banking details have been attached.
Also note that if there are arrears, damages and/or maintenance issues, the process takes longer as you could also forfeit your deposit. We are still investigating and we'll provide a conclusive response before close of business Friday 21 February 2020.
Kind Regards,
Also note that if there are arrears, damages and/or maintenance issues, the process takes longer as you could also forfeit your deposit. We are still investigating and we'll provide a conclusive response before close of business Friday 21 February 2020.
Kind Regards,
MM
Morongoe M's updateReviewer Update
20 Feb 2020, 19:04I don't want stories!!!!....PAY BACK MY R2900!!!!!!!!!
ACC NO: ***
CAPITEC BANK
STOP TELLING ME STORIES, THERE IS NO WAY I WILL FORFEIT MY ****EN DEPOSIT, DO YOU UNDERSTAND ME??????, I HAVE MEDIA ON SPEED DIAL I CAN MAKE THAT PLACE SMALL FOR YOU ALL!!!!, YOU BETTER PAY ME BACK TOMORROW.
ACC NO: ***
CAPITEC BANK
STOP TELLING ME STORIES, THERE IS NO WAY I WILL FORFEIT MY ****EN DEPOSIT, DO YOU UNDERSTAND ME??????, I HAVE MEDIA ON SPEED DIAL I CAN MAKE THAT PLACE SMALL FOR YOU ALL!!!!, YOU BETTER PAY ME BACK TOMORROW.
MM
Morongoe M's update20 Feb 2020, 19:04
Reviewer Update
I don't want stories!!!!....PAY BACK MY R2900!!!!!!!!!
ACC NO: ***
CAPITEC BANK
STOP TELLING ME STORIES, THERE IS NO WAY I WILL FORFEIT MY ****EN DEPOSIT, DO YOU UNDERSTAND ME??????, I HAVE MEDIA ON SPEED DIAL I CAN MAKE THAT PLACE SMALL FOR YOU ALL!!!!, YOU BETTER PAY ME BACK TOMORROW.
ACC NO: ***
CAPITEC BANK
STOP TELLING ME STORIES, THERE IS NO WAY I WILL FORFEIT MY ****EN DEPOSIT, DO YOU UNDERSTAND ME??????, I HAVE MEDIA ON SPEED DIAL I CAN MAKE THAT PLACE SMALL FOR YOU ALL!!!!, YOU BETTER PAY ME BACK TOMORROW.
Afhco Property Management's replyOfficial
21 Feb 2020, 15:26Our records indicate your signed check (snag) move in list confirmed all was in good condition and in order but upon moving out, R&M charges had to be raised.
Also note that there was a pro -rata charge for 7 day’s late notice penalty fee hence the outstanding balance due since your deposit could not cover all the charges.
Kind Regards,
Also note that there was a pro -rata charge for 7 day’s late notice penalty fee hence the outstanding balance due since your deposit could not cover all the charges.
Kind Regards,
Afhco Property Management's reply21 Feb 2020, 15:26
Official
Our records indicate your signed check (snag) move in list confirmed all was in good condition and in order but upon moving out, R&M charges had to be raised.
Also note that there was a pro -rata charge for 7 day’s late notice penalty fee hence the outstanding balance due since your deposit could not cover all the charges.
Kind Regards,
Also note that there was a pro -rata charge for 7 day’s late notice penalty fee hence the outstanding balance due since your deposit could not cover all the charges.
Kind Regards,
MM
Morongoe M's updateReviewer Update
21 Feb 2020, 17:54Bull****!!!!!....i need my deposit back, your manager must call me bac****!!
MM
Morongoe M's update21 Feb 2020, 17:54
Reviewer Update
Bull****!!!!!....i need my deposit back, your manager must call me bac****!!