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TM
Thersia M

1 reviews | Active since Dec 2019

23 Dec 2019, 08:45

Multiple unattended problems with AFHCO/jamii

I have been staying at Greatermans for three months now, the letting agent pushed me to sign the lease without going through it because he had to attend another client, promised to send me a copy of lease through email, here I am 3 months later I still haven't received my copy. when I came to AFHCO there was a promo run, which I found out on my statement of my acc that it was not appropriately app**** to me, I went to enquire about it and a 7 days response was given to me, I have been going to enquire about it every month and nothing is happening. I have had pre-existing problems which I asked for the to be fixed as soon as I found out about them. I was given 7 days to have the problems fixed. It's now 3 months and none of them have been fixed. Enquiry consultants promises of short response time which drags to a month until I enquire again. No one even care to come and check out the problem for all I care. I have used proper channels to report my problems, not once but more than twice reporting the same matters. AFHCO/JAMII treats clients as their money making machines. They do not take care of the comfort of the clients who are paying for their apartment. I would be happy if one person with Decency to help me from AFHCO/JAMII can respond to me. My attempts through proper channels have failed me anyways.

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Replies (12)
Afhco Property Management
Afhco Property Management's reply23 Dec 2019, 09:51
Official
Dear Thersia

We are currently investigating and we will contact you with feedback shortly.

Regards,
TM
Thersia M's update23 Dec 2019, 10:17
Reviewer Update
Tell me of something I do not know. My problems have been investigated for the past 3 months. People are not doing their jobs in there.
TM
Thersia M's update23 Dec 2019, 10:24
Reviewer Update
Your "shortly" means, 'until you enquire again', I'm tired of this words used strategically with everyone I talk to with regard to my problems here at AFHCO/JAMII. Seems as if no one wants to take their responsibilities. I'm not living free in this property, treat me as well as you want me to pay for this broken building of yours. Get things done as your 'documentation' says. Stop hide and seek. ????
Afhco Property Management
Afhco Property Management's reply23 Dec 2019, 11:30
Official
Dear Thersia,  Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.  We confirm that the first month free rental has since been credited to your account. We further confirm that we have requested Jami to amend the lease in order to credit your account with the 50% deposit.  Once the amendments go through, we will credit your account with an amount of R1548.75  Should you need any further assistance or require any additional information, do not hesitate to contact us telephonically or by e-mail.  Kind Regards 
TM
Thersia M's update23 Dec 2019, 12:02
Reviewer Update
I'll certainly check with my account and I reassure you that I will come back here to make it clear that indeed my problem has indeed been attended to.
Afhco Property Management
Afhco Property Management's reply23 Dec 2019, 12:58
Official
Thanks, your account transaction history is available on request from our portal / customer service.
Please check within 7 working days.
TM
Thersia M's update23 Dec 2019, 18:32
Reviewer Update
I must say, thanks to hellopeter, things took a turn very swiftly with my account. To the AFHCO/JAMII, this is not the platform for you to attend to your clients, you can do better. Even though you have managed to attend to my long standing issue, I am still going to pursue those other standing issues if you have seen them on my online tenant portal. I hope I need not come back to post another complaint here for those other remain problems to be solved. Again, get your people to do their jobs and stop lazing around.
Afhco Property Management
Afhco Property Management's reply24 Dec 2019, 08:07
Official
Thanks for your feed back.
Afhco Property Management
Afhco Property Management's reply28 Dec 2019, 09:10
Official
We confirm that your deposit has now been credited and Interest in January has been reversed. 
TM
Thersia M's update28 Dec 2019, 12:35
Reviewer Update
I must say I am impressed with the speedy attention given to my problems. I thank everyone from AFHCO/JAMII for putting an effort after this review. I have also noticed that my other problems are being attended to.
I would like emphasize the fact that, problems should be solved before they can get to this platform. I feel for those who don't know this platform, because they are still gonna suffer.

Thanks again for helping me.
TM
Thersia M's update04 Jan 2020, 10:14
Reviewer Update
Seems like I celebrated the progress too early, the delayed tactics used in this building are disturbing. I thought everything was gonna be sorted in time. Here I am having to complain again for the started processes to be completed. *AFHCO, conduct tbe survey in your building, root out those whose jobs is to complain for having to do their jobs and plant in people who will do their jobs as they are supposed to*.
Afhco Property Management
Afhco Property Management's reply04 Jan 2020, 10:59
Official
Dear Thersia,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. The query has been appropriately re-escalated and receiving urgent attention. You will be provided with feedback within 7 working days.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.   Kind Regards