Meter blocked

Hi I am currently staying in Jabulani lifestyle block E, I moved in to the apartments on the 1st May 2021, in the month of July 2021 on the 22nd our metre was blocked without any communication what so over when I contacted the office I was told rent was not paid ,I sent my proof of payment and they then said I had put it an incorrect reference and moving forward I rectified that,I had to wait till later that afternoon for them to unblock the meter,I was disappointed and angry but I let it pass, sometime in August when I came back home I found the Keys had been changed without communication,I went on to talk to the caretaker (Moses in Mews) he told us that our rent was not paid again we had to present proof of payment ,now as I write this review I am frustrated as our meter has been blocked again this time around without any communication whatsoever when we contact the office I’m being told Johannes Rangwanasha is off,we’ve had no electricity for the weekend,haven’t had anything to eat and our food is gonna be off…I am deeply saddened by this place and disappointed please advise