MALADMINISTRATION

28/01/2017 took occupation at Impilo was advised that i will receive a copy of my contract in 30 days of occupation that never happened, within 4 months in my 1 bedroom apartment i requested an upgrade to a 2 bedroom unit which i had to pay R 450.00 admin fee then upon approval had to pay R 10 535. 26 within a week received letter of demand for R 7 878. 88 that was the start of all my troubles. i have been fighting with their staff since then to a point that one afternoon i received a call from my son telling me my electricity had been cut off due to none payment which was not the case. I took it upon myself to visit the office yet again only to be told that one of the accounts i was sent it was an error, one account cited i was in credit for about +-R 3500 in a space of 5 days i received another account saying i owed +-R 2 400. I had spoken to one of the supervisors who then requested my electricity be put back on unfortunately i still had to pay the said owed amount. In July I received an account requesting R7 800. 00 for rental and as I tried to make arrangements with AFCHO it was denied eventually I paid the amount. During this time I was in conversations with one of the supervisors/manager Tammlynn Mattroos both telephonicaly as well as via email. I made mention that I was dissatisfied with their service and I am considering cancelling my contract with then, she then advised that I shouldnt move out in the middle of the month but I can however sign cancellation of lease on the 1st of the new month and serve my 30 days notice which will enable me getting my refund within 7 working days after I moved out provided the unit is intact. I did as advised by the manger and moved out on the 31/08/2017 surprisingly on the 11/09/2017 called their call centre Brain the agent then said to me I automatically forfeited my refund because i was supposed to have moved out end of May 2018. I have since sent an email to the said manage Tammlynn Mattroos my matter is still not resolved instead she is now passing the bug saying she has to consult with management. My desired outcome is to get my deposit refund paid back to me.