1 reviews | Active since Oct 2016

14 Oct 2016, 08:01

LOCKED OUT

<p>This has to be the worse service and acknowledgment I have ever received from a company. </p> <p>I came back from work on Tuesday the 12 October 2016 to find I was locked out of my apartment cause I was accused of not paying rent. I had not received any SMS warnings saying I must pay rent and at that time they were already closed so I could get the matter fixed. </p> <p>I had to find a place to sleep for the night, I had not eaten or bathed and sent Nqobel a email that same night and the next morning I went straight to they offices. </p> <p> </p> <p>I was assessed by Lebohang who I had CC on the email and was told that my accounts is paid up today and they shift blame on the caretaker who locked the apartment as they sent him the message.</p> <p>I stay in apartment 1-05 and they were meant to lock apertment 2-05 and I do believe they sent the caretaker a message to lock 1-05. All I was told is that it was a mistake and that they sorry. </p> <p>I have been embarrassed and inconvenience for a night and all I get was sorry which is not excitable. </p> <p> </p>

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Replies (1)
Afhco Property Management
Afhco Property Management's reply17 Oct 2016, 13:45
Official

Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.

Your request has been escalated to our credit control department for further and urgent assistance and will contact you with feedback.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 110089

Kind Regards